user support technician

City of Port Moody; Port Moody; On-site; CAD 55,000 - 75,000; Full time

Job summary

The City of Port Moody is seeking an I.S. Service Desk Specialist (TFT) to join our team on a temporary full-time basis. This role will respond to day-to-day service desk requests, providing hardware, software and networking support to staff.

Reporting to the I.S. Infrastructure Supervisor, the position requires a two-year technology diploma, 2–3 years of service desk experience, and knowledge of AD, Windows Server and IP networking, plus a valid driver's license.

Qualifications

• Two year technology diploma with a focus on networking technology and computing infrastructure.
• Minimum 2-3 years of related experience in a service desk role.
• Knowledge of IP networking, IP telephony, Active Directory, Windows Server, Windows desktops and peripherals.
• Demonstrated familiarity with current technological developments and trends.
• Valid Class 5 Driver's License.

Responsibilities

• Respond to service desk requests with hardware, software and networking support.
• Allocate new hardware, software and infrastructure components.
• Create user accounts and maintain security groups.
• Acquire, review and change hardware and software configurations.
• Develop efficient procedures for repetitive tasks.
• Create and update technical and end-user documentation.
• Assist with data backups.
• Deploy and program telephony handsets.
• Troubleshoot multifunction printers.
• Maintain and deploy mobile devices.

Skills

Service desk experience

IP networking

IP telephony

Active Directory

Windows Server

Windows desktops

Troubleshooting

Education

Two year technology diploma in networking/ computing

Job description

Job Title

I.S. Service Desk Specialist(TFT)

Job ID

J0826-0060

Job Type

Temporary Full-Time

Location

Port Moody, British Columbia, Canada

Description

The City of Port Moody has an opportunity for an I.S. Service Desk Specialist who takes initiative and is an excellent team player to join our team on a temporary full-time basis. This position reports to the I.S. Infrastructure Supervisor and will respond to day-to-day service desk requests, providing support and technical assistance to staff.

This position will:

• Respond to service desk requests, providing hardware, software and networking support
• Allocate new hardware, software and infrastructure components
• Create user accounts and maintain security groups
• Acquire, review and change existing hardware and software configurations
• Develop efficient procedures to manage repetitive tasks
• Create and update technical and end user documentation
• Assist with data backups
• Deploy and program telephony handsets
• Troubleshoot multifunction printers
• Maintain and deploy mobile devices

Qualifications

• Two year technology diploma with a focus on networking technology and computing infrastructure
• Minimum 2 -3 years of related experience working with computer systems in a service desk role
• Knowledge of IP networking, IP telephony, Active Directory, Windows Server, Windows desktops and peripherals
• Demonstrated familiarity with current technological developments and trends
• Valid Class 5 Driver's License

Please note that employment with the City of Port Moody is subject to the receipt of a satisfactory police records check and also a satisfactory drivers' abstract.

The City of Port Moody strives to be an employer of choice and offers an excellent benefits package as well as professional development opportunities.