IT Service Desk Pro — Hardware & Networking Support

City of Port Moody; Port Moody; On-site; CAD 55,000 - 75,000; Full time

Job summary

The City of Port Moody is seeking an I.S. Service Desk Specialist (TFT) to join our team on a temporary full-time basis. This role will respond to day-to-day service desk requests, providing hardware, software and networking support to staff.

Reporting to the I.S. Infrastructure Supervisor, the position requires a two-year technology diploma, 2–3 years of service desk experience, and knowledge of AD, Windows Server and IP networking, plus a valid driver's license.

Qualifications

• Two year technology diploma with a focus on networking technology and computing infrastructure.
• Minimum 2-3 years of related experience in a service desk role.
• Knowledge of IP networking, IP telephony, Active Directory, Windows Server, Windows desktops and peripherals.
• Demonstrated familiarity with current technological developments and trends.
• Valid Class 5 Driver's License.

Responsibilities

• Respond to service desk requests with hardware, software and networking support.
• Allocate new hardware, software and infrastructure components.
• Create user accounts and maintain security groups.
• Acquire, review and change hardware and software configurations.
• Develop efficient procedures for repetitive tasks.
• Create and update technical and end-user documentation.
• Assist with data backups.
• Deploy and program telephony handsets.
• Troubleshoot multifunction printers.
• Maintain and deploy mobile devices.

Skills

Service desk experience

IP networking

IP telephony

Active Directory

Windows Server

Windows desktops

Troubleshooting

Education

Two year technology diploma in networking/ computing

Job description

The City of Port Moody is seeking an I.S. Service Desk Specialist (TFT) to join our team on a temporary full-time basis. This role will respond to day-to-day service desk requests, providing hardware, software and networking support to staff.

Reporting to the I.S. Infrastructure Supervisor, the position requires a two-year technology diploma, 2–3 years of service desk experience, and knowledge of AD, Windows Server and IP networking, plus a valid driver's license.