Information Technology (IT) Support Technician

BRIGHTER STAFFING AGENCY; Vancouver; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Collaborative culture

Diverse tech exposure

Flexible hours

Job summary

BRIGHTER STAFFING AGENCY is seeking an IT Support Technician to join our Vancouver team. This full-time, permanent role involves providing technical support to clients in the Vancouver area and maintaining service quality.

Responsibilities include troubleshooting, user training, documentation, and assisting with software redesigns. Strong Windows/Mac, Office 365, and AD skills are required, with remote support experience a plus.

Qualifications

• Minimum of 2 years of experience in a similar IT support role.
• Diploma or degree in Computer Science or related field.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and network troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and in a team environment.
• IT certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Reproduce, diagnose and resolve technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• May supervise other technical support workers in this group.

Skills

Windows & Mac

Office 365

Active Directory

Network troubleshooting

Customer service

Teamwork

Remote support tools

IT certifications

Education

Diploma or degree in Computer Science or related field

Tools

Remote support tools

Job description

About the job Information Technology (IT) Support Technician

, Permanent

Job Description:

We are currently seeking an experienced IT Support Technician to join our growing team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients in the Vancouver area. This is a full-time, permanent position with competitive salary and benefits.

Key Responsibilities:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group.

Qualifications:

• - Minimum of 2 years of experience in a similar IT support role
• - Diploma or degree in Computer Science or related field
• - Strong knowledge of Windows and Mac operating systems
• - Experience with Microsoft Office 365, Active Directory, and network troubleshooting
• - Excellent problem-solving and analytical skills
• - Strong communication and customer service skills
• - Ability to work independently and in a team environment
• - Experience with remote support tools is an asset
• - IT certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus

Why Work for Us:

• - Competitive salary and benefits package
• - Opportunities for career growth and development
• - Collaborative and supportive work environment
• - Exposure to a variety of industries and technologies
• - Work-life balance and flexible hours