Desktop Support Analyst

Saskatchewan Polytechnic Alumni; Prince Albert; On-site; CAD 47,000 - 56,000; Part time

Job summary

Saskatchewan Polytechnic Prince Albert Campus is hiring a Desktop Support Analyst (Part Time) to be the single point of contact for end users, providing support and maintenance for end-user computing. The role includes deploying and maintaining devices, imaging, and client software to ensure optimal workstation performance.

Reporting to the Endpoint Compute & Desktop Services Manager, you will interact with academic labs, collaborate with ITS teams, and participate in extended support hours as

Qualifications

• Two-year Diploma in Information Technology (Ontario eligibility where applicable).
• One year experience in enterprise IT customer support.
• Experience with end-user devices, labs, and enterprise imaging.

Responsibilities

• Provide single point of contact for end users and support end-user devices.
• Install, diagnose, repair, maintain, and upgrade devices and labs.
• Support software, patch management, and security tooling.
• Document procedures and provide ongoing technical guidance.

Skills

Strong communication

Facilitation skills

Analytical thinking

Problem solving

Time management

Team collaboration

Customer focus

Education

Two-year Diploma in IT

Tools

Service Desk systems

Remote tools

client management tools

Job description

Job Content (SDF) Details
Job Content (SDF) Details
Competition Number P17832 Posting Title Desktop Support Analyst Classification Band 8 Location Saskatchewan Polytechnic Prince Albert Campus Other Location(s) Saskatchewan Polytechnic Prince Albert Campus Building Other Building Date Posted 08/18/2026 Closing Date 08/31/2026 JIQ # 024 Start Date 09/21/2026 End Date 06/30/2027 Open Until Filled No Ongoing No Category of work Part Time Bargaining Unit Professional Services Hours of Work Regulated 36 hours (modified) Salary Range $34.05 to $40.67 per hour Temporary Market Stipend $2.40 per hour Incumbent Total Assigned days (AC) / Total Hours per biweekly pay

• 5 FTE; hours may vary.

Posting Status Open
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.
Job DutiesJob Duties/Qualifications, Skills and Abilities(QSA)
Job DutiesReporting to the Endpoint Compute & Desktop Services Manager, under the mentorship of the Team Lead, the Desktop Support Analyst role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment and academic labs to ensure optimal workstation performance.
Qualifications, Skills, Abilities And ExperienceSpecific Accountabilities
Endpoint Computing for customers and academic labs

• Deploy, configure, maintain, and support end user compute devices within an enterprise client management.
• Implement, configure, maintain, and support software, endpoint protection and patch management system for automation of these services.
• Implement processes and procedures to standardize and maintain IT enterprise images for computers to insure a consistent environment.
• Analyze technical requirements, develop, and maintain additional functionality and integrations as required.
• Provide intermediate level assistance by responding to questions, error reports, alerts, problems, and support escalations.
• Develop and maintain technical documentation and procedural guides.
• Participate in extended support hours for system maintenance and planned processes as per the collective agreement.
• Utilize remote tools as necessary for task completion.
• First contact with end user skillset.
• Utilize phone, email, and other points of contact to accomplish tasks.

Knowledge & Expertise

• Maintain an advanced level of knowledge on current and emerging trends in functional area.
• Develop documentation, support procedure and ITS training for all services released and updated.
• Communicate, mentor, and share advanced knowledge with clients, team members and colleagues.
• Effectively utilize Service Desk and project management systems to accurately describe tasks and record time/effort.
• Hold to ITL standards for process and procedure performance.

Duties Required Qualifications, Skills and Abilities (QSA)

• Two-year Diploma in Information Technology (foreign education must have Canadian equivalency certification).
• One year experience within an enterprise information technology environment in a customer-support facing role.
• Demonstrated knowledge in providing technical and troubleshooting assistance related to technical hardware and software, peripherals, mobile devices and other tools and products within an enterprise information technology environment.
• Demonstrated knowledge in providing support and training through multiple communication channels including remote, phone, email, chat and in person, documenting those requests and solutions following established processes.
• Demonstrated knowledge of service management, remote management, and client management tools.
• Effective analytical, problem solving, and decision-making skills.
• Strong communication and facilitation skills.
• Effective organizational and time management skills.
• Strong customer focus.
• Ability to collaborate and work well with teams with a high level of initiative and motivation.
• Values diversity.