User Support Technician

Lynxedge Solutions Inc; Victoria; On-site; CAD 42,164 - 60,053; Full time

Job summary

Lynxedge Solutions Inc is seeking a User Support Technician to join our collaborative Victoria team. The ideal candidate is an early-career IT professional who enjoys problem-solving and helping others with technology.

This permanent, full-time role involves assisting users with technical issues, maintaining logs, supporting business applications, and delivering excellent customer service. The position requires a secondary school graduation certificate and at least 2 years of technical support experience.

Interested candidates should send their resumes to [e-mail].

Qualifications

• Minimum 2 years of experience in technical support.
• Experience with troubleshooting networking hardware and software.
• Ability to assist users with various IT issues.

Responsibilities

• Assist users in resolving technical issues with their computer systems.
• Maintain a detailed log of technical issues and resolutions.
• Support users with business applications and internet connectivity.
• Install and configure hardware and software for employees.
• Refer to manuals and online resources for effective solutions.
• Provide training and guidance to users.
• Help other support team members as needed.
• Perform regular backups of the web server.
• Deliver prompt and courteous customer service.

Skills

Technical Support

Networking hardware

Networking Software

Client focus

Interpersonal skills

Communication

Flexibility

Initiative

Team player

Education

Secondary (high) school graduation certificate

Job description

Lynxedge Solutions is growing, and we are searching for one (1) User Support Technician to join our

Collaborative Vancouver technology team. The position is ideal for early-career IT professionals who

Enjoy solving problems, working with technology, and helping others.

Position: User Support Technician

NOC: 22221

Terms of employment: Permanent / Full Time (32 hours per week)

Vacancy: 1

Start Date: As soon as possible

Salary: $37.10/ hour

Language: English

Education: Secondary (high) school graduation certificate

Experience: Minimum 2 year to less than 3 years experience needed.

Location: 201-3542 Blanshard St, Victoria, BC V8X 1W3

Main Duties

• Assist users in resolving technical issues with their computer systems, software, or devices.
• Maintain a detailed log of technical issues and resolutions for future reference by the support team.
• Support users with business applications, internet connectivity, and network-related problems.
• Install and configure hardware and software for new or existing employees, including operating systems, cables, and applications.
• Refer to user manuals, technical guides, and online resources to research and implement effective solutions.
• Offer training and practical guidance to users to help them prevent and address recurring technical problems.
• Assisting in helping other support team members.
• Perform regular backups of the web server and manage recovery procedures when needed.
• Deliver prompt and courteous customer service, ensuring user satisfaction with IT support.

Area of specialization

• Technical Support
• Networking hardware
• Networking Software

Personal suitability

Client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, Flexibility, Initiative, Team player.

Interested Candidates are requested to send their resumes to: [e-mail]