User Support Technician

BYTEMINDS IT SERVICES INC.; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology services company located in Mississauga is seeking a Technical Support Specialist. This full-time position involves providing customer service and technical support, managing network performance, and assisting users with system issues. Candidates must have at least 7 months of relevant experience and a college education. The role requires working on-site, with no remote options available. Ideal for those looking to advance their technical support skills in a dynamic environment.

Qualifications

• Minimum of 7 months experience in a technical support role.
• Ability to provide advice and training to users.
• Capable of consulting technical manuals for troubleshooting.

Responsibilities

• Provide access to computer networks.
• Report on performance issues of systems and networks.
• Assist users in troubleshooting computer difficulties.
• Maintain a log of problems and solutions.
• Supervise other technical support workers.

Skills

Technical support

Customer service

Network performance reporting

Installation of software and hardware

Education

College/CEGEP

Job description

Job details

• Salary 34.50 hourly / 37.5 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source Job Bank #3484589

Experience

7 months to less than 1 year

Work must be completed at the physical location. There is no option to work remotely.

Education

• College/CEGEP

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

BYTEMINDS IT SERVICES INC.

• Professional, scientific and technical services

Advertised until 2026-02-04