Technical Support Engineer

Cartrack; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

Cartrack, a leading smart mobility SaaS company, is seeking a Technical Support Engineer to join its vibrant team. The role involves providing essential technical support, resolving customer inquiries, and ensuring system integrity through monitoring and troubleshooting. Ideal candidates will have strong analytical skills and a degree in related fields, contributing to innovative solutions and customer satisfaction.

Qualifications

• 0-3 years of experience in the IT service industry.
• Proficient in English.
• Strong initiative and problem-solving skills.

Responsibilities

• Provide technical support to internal teams and resolve escalated customer inquiries.
• Conduct system monitoring and maintain technical documentation.
• Train users in utilizing application systems effectively.

Skills

Analytical problem-solving

Technical independence

Excellent communication

Customer-centric mindset

Education

Diploma or Degree in Electrical, Electronic and Telecommunications Engineering

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Support Engineer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities :

• Provide technical support to internal teams as needed.
• Resolve escalated customer inquiries and issues from internal and external sources, ensuring proper follow-up until final resolution.
• Maintain and update technical documentation and procedures.Identify, diagnose, and resolve system issues efficiently.
• Perform daily system monitoring to ensure the integrity and availability of Cartrack's application.
• Conduct post-installation and QA validation to verify proper system functionality.
• Review system and application logs for remote diagnostics of field devices.
• Train and assist users in utilizing Cartrack application systems effectively.
• Provide on-site field support, including installation and troubleshooting.
• Verify the successful completion of scheduled jobs.

Requirements :

• Diploma or Degree in Electrical, Electronic and Telecommunications Engineering.
• 0-3 years of experience in the IT service industryor equivalent industry experience
• Proficient in English
• Excellent communication and strong customer-centric
• Mindset
• Technically independent with good initiative
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions