user support technician

A-1 Wireless Inc.; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in telecommunications is seeking a dedicated Technical Support Specialist. This full-time role offers the opportunity to engage directly with users, providing essential support and solutions to technical difficulties. Ideal candidates will possess a college diploma and have a knack for problem-solving, ensuring smooth operations and excellent customer service. With a commitment to fostering a collaborative environment, this company values contributions that enhance user experience and operational efficiency. If you are ready to take on a dynamic role in a thriving sector, this position is perfect for you.

Qualifications

• Education requirement includes a college diploma or certificate.
• Experience of 1 to less than 7 months in a relevant field.

Responsibilities

• Consult user guides and technical manuals for solutions.
• Maintain a log of problems and solutions for technical support.
• Provide business systems and network support to users.

Skills

Technical Support

Customer Service

Web-server Backup and Recovery

Problem Solving

Education

College diploma or certificate (1-2 years)

Job description

Posted on October 01, 2024 by Employer details A-1 WIRELESS INC.

Job details

• Salary: $29.00 to $31.00 hourly (To be negotiated) / 30 to 40 hours per week
• Terms of employment: Permanent employment, Full time
• Schedule: Early Morning, Morning
• Starts: As soon as possible

Overview

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 to less than 7 months

Work must be completed at the physical location. There is no option to work remotely.

• Industry: Telecommunications

Responsibilities

• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Perform Web-server backup and recovery operations.
• Provide customer service.

Who can apply to this job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2025-01-04

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

A-1 WIRELESS INC.

• Industry: Professional, scientific and technical services
• Job postings advertised: 2
• Business size: Medium-sized business (between 5 and 100 employees)