user support technician

Edge Acoustics Ltd.; City of Langley; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Health care plan

Job summary

Edge Acoustics Ltd. is seeking an IT Support Analyst to assist users with computer and network issues, leveraging guides and manuals to research solutions and provide effective training.

Responsibilities include setting up equipment, troubleshooting, and maintaining logs. A College/CEGEP background with 2–3 years’ experience is expected, plus health benefits as part of the package.

Qualifications

• College/CEGEP diploma or equivalent in a related field.
• 2–3 years of experience in help desk or IT support.
• Good understanding of computer networks and troubleshooting.

Responsibilities

• Provide access to computer networks and assist users with difficulties.
• Respond to users experiencing computer issues and resolve them.
• Consult guides and manuals to research and implement solutions.

Skills

Communication

Problem solving

Customer service

Education

College/CEGEP

Tools

Windows OS

VPN

MS Office

Job description

Education: College/CEGEP.

Responsibilities and duties

• Give access to computer networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide problem-solving services to network users.
• Install software and hardware and configure operating system software in preparation for testing.
• Troubleshoot problems related to equipment.

Experience: 2 years to less than 3 years.

Health benefits: Health care plan.