IT Support Technician

Jobtailor; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

Jobtailor in Canada is seeking an IT Support Specialist to act as the first line of helpdesk for employees, handling PC and mobile device issues, network hardware, and software problems. You will manage IT inventory and assist with server and LAN troubleshooting while ensuring data protection and security.

You will also lead virus elimination, backups, and onboarding for new hires, with opportunities to train staff and share IT tools expertise across the team.

Qualifications

• Minimum college certificate/diploma in the related field.
• Minimum of 2 years work experience in a similar environment or one year in IT/Computer support role.
• CompTIA, A+, Server+, Network+, Security+ or MCSE Certification is an asset.
• Thorough knowledge of Microsoft Active Directory, Windows family (10, 8, 7, Server 2012+), Microsoft Office 2016/2019, Office 365, SharePoint, networking concepts and implementation.

Responsibilities

• Act as the first-line technical support when assisting employees with all PC, mobile devices, network hardware and software problems.
• Responsible for maintaining and control of IT inventory and troubleshooting of all PCs, servers, printers, scanners, and Local Area Networks ensuring compliance with organization’s and funders’ standards.
• Maintain and secure the backup process to prevent data loss.
• Verify the elimination of viruses and computer protection.
• Train users and provide orientation for new employees onboarding with IT tools.
• Assist other IT support personnel where needed, and other duties as assigned.

Skills

Technical Support

Troubleshooting

Data Backup

Virus Elimination

IT Inventory

Active Directory

Windows OS

Office 365

SharePoint

Networking Concepts

Education

College certificate/diploma in related field

Tools

Microsoft Office 2016/2019

Office 365

SharePoint

Local Area Networks

Windows Server 2012+

Job description

• Act as the first-line technical support when assisting employees with all PC, mobile devices, network hardware and software problems
• Responsible for maintaining and control of IT inventory and troubleshooting of all PCs, servers, printers, scanners, and Local Area Networks ensuring compliance with organization’s and funders’ standards
• Maintain and secure the backup process to prevent data loss
• Verify the elimination of viruses and computer protection
• Train users and provide orientation for new employees onboarding with IT tools
• Assist other IT support personnel where needed, and other duties as assigned

Requirements

• Minimum college certificate/diploma in the related field
• Minimum of 2 years work experience in a similar environment or one year in IT/Computer support role
• CompTIA, A+, Server+, Network+, Security+ or MCSE Certification is an asset
• Thorough knowledge of Microsoft Active Directory, Windows family (10, 8, 7, Server 2012+), Microsoft Office 2016/2019, Office 365, SharePoint, networking concepts and implementation.

Core Competencies

Demonstrates expertise in technical support for PC and mobile devices, ensuring compliance with organizational standards while maintaining IT inventory and security protocols. Proficient in training users and onboarding new employees with IT tools and systems.

Highest-signal resume keywords

• Technical Support
• Microsoft Active Directory
• Windows Operating Systems
• CompTIA A+ Certification
• Networking Concepts

ATS Optimization Keywords

Hard Skills

• Technical Support
• Troubleshooting
• Data Backup Management
• Virus Elimination
• IT Inventory Control

Soft Skills

• User Training
• Communication

Certifications & Qualifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• MCSE Certification

Industry Keywords

• IT Support
• Computer Support
• Technical Assistance
• Compliance Standards

Tools & Technologies

• Microsoft Office 2016
• Office 365
• SharePoint
• Local Area Networks