deskside support technician

OMIKAN TECHNOLOGIES INC.; Delta; On-site; CAD 49,000 - 70,000; Full time

Job summary

OMIKAN TECHNOLOGIES INC. is seeking an IT support analyst to assist users with computer issues, consulting manuals and guides to implement solutions, and provide training.

The role involves maintaining a log of problems and solutions, assisting in redesign of applications, and offering business systems, network, and internet support, plus setting up equipment and backups.

Qualifications

• College/CEGEP required.
• 2–3 years of experience in a related role.
• Proficiency with computer systems and troubleshooting.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.

Education

College/CEGEP

Tools

Internet

Servers

Desktop applications

MS Office

MS Windows

Job description

Education

College/CEGEP.

Tasks

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.

Computer and technology knowledge

• Internet.
• Servers.
• Desktop applications.
• MS Office.
• MS Windows.

Work conditions and physical capabilities

• Tight deadlines.
• Repetitive tasks.
• Attention to detail.
• Sitting.

Personal suitability

• Accurate.
• Ability to multitask.
• Time management.

Experience

2 years to less than 3 years.