user support analyst

Edisoft Inc; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in technical solutions is seeking a qualified individual for a role focused on providing support for computer systems and networks. The ideal candidate should possess strong communication skills, be detail-oriented, and thrive under pressure. This position requires on-site work, and candidates must have 3 to 5 years of relevant experience, along with a College education.

Benefits

Dental plan

Health care plan

Life insurance

Other benefits

Qualifications

• 3 years to less than 5 years experience required.
• Ability to multitask and work under pressure.
• Excellent written communication skills essential.

Responsibilities

• Report on the performance of computer systems and networks.
• Provide support and training to users.
• Set up equipment for employee use.

Skills

Attention to detail

Client focus

Excellent oral communication

Team player

Time management

Education

College/CEGEP

Job description

Overview

Languages

English

Education

• College/CEGEP
  
  

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
  
  

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
  
  

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
  
  

Financial benefits

• Life insurance
  
  

Other Benefits

• Other benefits