Business Financial Services Support Analyst

RBC; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

RBC is seeking a Business Functional Support Analyst to assist end-users with functional queries and technical challenges. This role involves problem resolution, collaboration with teams, and improvement of business processes, supported by a dynamic work environment enhancing skills and career growth.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• Ability to analyze business processes and systems for improvement.
• Strong communication and interpersonal skills to collaborate with teams.
• Knowledge of MPower and problem-solving skills to resolve technical issues.

Responsibilities

• Providing second line of support for applications in scope.
• Diagnosing and resolving user issues while managing incident requests.
• Collaborating with teams and documenting processes to enhance efficiency.

Skills

Analytical Thinking

Problem Solving

Communication

Documentation

Teamwork

Tools

MPower

pControl

MView

ETF Hub

VBA Macros

Job description

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

As a Business functional support analyst mainly focus in supporting end-users in resolving business functional problems. The responsibilities of include acknowledging and responding to business functional queries and issues raised by business, resolving problems in a timely manner, and providing technical/business recommendations.

It will be good to display excellent analytical, problem-solving skills and a solid knowledge of fund accounting is needed. Also, resource will be involved in working with team members to support day-to-day work that includes organizing meetings, managing communications with clients, performing simple implementation tasks, documentation etc.

WHAT WILL YOU DO?

• Providing second line of Business support for the applications in scope
• Acknowledging, diagnosing, reproduce and resolving the issue encountered by the users
• Resolve reported tickets within the SLA
• Incident/request queue management
• Enhance knowledge repository
• Liaising with third party suppliers as required
• Performing analysis of root causes.
• Developing recommendations for procedures to prevent problems.
• Evaluating and resolving complex problems that arise.
• Talking directly to the business and vendors to determine the nature of the technical issue.
• Providing the business with resolution choices.
• Consult user guides, technical manuals and other documents while analyzing the issue
• Team collaboration
• System Support: Providing ongoing support for existing systems, troubleshooting issues, and ensuring proper functionality.
• Business System Analysis: Gathering requirements, understanding current processes, and identifying areas for improvement.
• Process Improvement: Designing and implementing changes to streamline workflows and enhance efficiency.
• Configuration Management: Managing system configurations, installations, and updates.
  User Training: Educating users on new system functionalities and troubleshooting techniques.
• Documentation: Creating user manuals and other documentation to guide users.
• Collaboration: Working with various teams, including IT and business stakeholders, to ensure successful implementation of solutions.
• Data Management: Managing data within systems and databases.
• Reporting: Generating reports and analyzing data to track performance and identify trends.

WHAT DO YOU NEED TO SUCCEED?

• A desire to learn
• A will to succeed
• Enthusiasm to help and be a part of a team
• Analytical and problem-solving mindset

Must Have:

• Business Skills: Knowledge of MPower (primary mandatory) and other skills which is nice to have are pControl , MView and ETF Hub
• Analytical Skills: Ability to analyze business processes and systems to identify areas for improvement.
  Problem-Solving Skills: Ability to diagnose and resolve technical issues and user problems.
• Communication Skills: Strong communication and interpersonal skills to collaborate with different teams and stakeholders.
• Documentation Skills: Ability to create clear and concise documentation for users and technical staff.

Nice-To-Have:

• Process Improvement Skills: Understanding of business process improvement methodologies and best practices.
• Training Skills: Ability to design and deliver effective training programs for users.
• Technical Skills: VBA Macros

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

#LI-Hybrid

#TECHPJ

Job Skills

Analytical Thinking, Application Maintenance, Business Processes, Communication, Computer Operations, Customer Service, Documentations, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, mPower (Inactive), Problem Solving, Process Improvements, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Teamwork, Troubleshooting

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-14

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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