Endpoint Systems Support Analyst, Scotiabank

Scotiabank; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading financial institution is seeking an Endpoint Systems Support Analyst in Toronto. This role involves managing endpoint hardware and software support, ensuring connectivity, and collaborating with cybersecurity. Ideal candidates have a degree in Computer Science and experience in technical support, with a commitment to inclusivity and skill development.

Benefits

Inclusive culture promoting diversity, equity, and inclusion.

Workplace accommodations and accessibility support.

Opportunities for upskilling and development.

Competitive rewards and benefits.

Qualifications

• Minimum 3 years’ experience in workstation, help desk, and customer support roles.
• Hands-on experience with Microsoft Windows 10, Mac OS, Office 365, VDI environments.
• Knowledge of networking basics.

Responsibilities

• Provide second-level onsite and remote support for all endpoint hardware/software.
• Build and deploy Windows, Mac, and Mobile endpoint hardware.
• Manage endpoint images using Microsoft Endpoint Configuration Manager and JAMF.

Skills

Troubleshooting

Communication

Documentation

Education

Degree/Diploma in Computer Science

Tools

Microsoft Endpoint Configuration Manager

JAMF

VMware

Active Directory

Job description

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Title: Endpoint Systems Support Analyst, Scotiabank

Requisition ID: 224014

Join a purpose-driven, high-performing team committed to results and inclusivity.

The Information Technology (IT) department manages Tangerine’s technology and computer infrastructure, supporting areas such as End-User Technical Support, Desktop Management, Network Management, Mobile Management, Voice and Data Communications, Business and Web Applications, and Strategic Technical Planning.

The IT Endpoint Systems Support Analyst is responsible for implementing, administering, and supporting Tangerine’s Endpoint Desktop, Laptop, Apple Mac, VDI, Mobile, and Executive Support environments. This includes providing second-level onsite and remote support for all endpoint hardware and software across Tangerine sites, analyzing and resolving incidents/requests, managing compliance controls, applying software updates and security patches, and supporting Business Continuity Plans.

Key Responsibilities:

• Build and deploy Windows, Mac, and Mobile endpoint hardware, perform software installation, configuration, and maintenance.
• Manage endpoint images using Microsoft Endpoint Configuration Manager and JAMF.
• Use ServiceNow for incident response, problem analysis, and escalation.
• Coordinate with cybersecurity to monitor and address endpoint security concerns.
• Setup new hires' equipment and ensure connectivity and configuration.
• Provide second-level support for hardware/software issues.
• Support infrastructure within Microsoft Windows, Mac, VMware environments.
• Manage VMWare VDI endpoint images used by contact centers.
• Support executive mobile devices and applications.
• Coordinate desktop application updates and rollouts.
• Identify support trends and collaborate with stakeholders for improvements.
• Participate in hardware/software evaluations and testing.
• Maintain hardware/software inventories and documentation.
• Assist with hardware refresh cycles and internal moves.

Required Skills and Qualifications:

• Degree/Diploma in Computer Science or related field.
• Minimum 3 years’ experience in workstation, help desk, and customer support roles.
• Hands-on experience with Microsoft Windows 10, Mac OS, Office 365, VDI environments.
• Knowledge of Microsoft Endpoint Configuration Manager, JAMF, VMware, Active Directory, networking basics.
• Strong troubleshooting, communication, and documentation skills.
• Ability to prioritize and work under pressure in a fast-paced environment.

What’s in it for you?

• Inclusive culture promoting diversity, equity, and inclusion.
• Workplace accommodations and accessibility support.
• Opportunities for upskilling, development, and tuition assistance.
• Competitive rewards, benefits, and community engagement programs.

Work Location: Onsite at Toronto, Ontario, Canada.

Scotiabank strives to create an inclusive, accessible environment. If accommodations are needed during the recruitment process, please inform the Recruitment team. Only applicants applying online will be considered. We thank all applicants; only those selected for interviews will be contacted.