User Experience Writer

Creative Niche; Quebec; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Canada is seeking a Bilingual Senior Content Designer to enhance digital banking experiences. This strategic role involves collaborating with cross-functional teams to develop clear and engaging content for online banking applications. Ideal candidates will have extensive experience in UX writing and a strong portfolio showcasing their work in digital environments.

Qualifications

• 7–10 years of experience in UX writing or content design.
• Strong portfolio demonstrating content strategy for digital experiences.

Responsibilities

• Craft client-focused content across user experience.
• Define and implement content strategies for usability.

Skills

UX writing

Content design

Bilingual (English / French)

Storytelling

Stakeholder management

Tools

Figma

Confluence

Jira

Mural

Job description

Hybrid 2-3 days onsite in Montreal

12-24 month contract with potential for full-time conversion

37.5 hrs / week, Monday to Friday

We’re hiring a Bilingual Senior Content Designer (English / French) on behalf of one of Canada’s leading financial institutions. This is a contract opportunity to help shape the future of digital banking experiences, specifically within the online banking app, focusing on payment-related features that support millions of users in their day-to-day financial lives.

As a Senior Content Designer, you’ll collaborate within a cross-functional squad of designers, researchers, and developers to identify client problems, develop thoughtful content solutions, and ensure clarity, accessibility, and engagement across digital touchpoints. This is a hands-on, strategic role ideal for someone who thrives in a collaborative, fast-paced environment and is passionate about content-first design.

What you’ll do

• Craft clear, client-focused content across the user experience (labels, instructions, microcopy, metadata, error messages, etc.)
• Define and implement content strategies that improve product usability and engagement
• Collaborate with Interaction and Visual Designers, Product Managers, Business Analysts, Developers, and Researchers
• Participate in research, testing, and iterative design activities
• Ensure content meets legal, compliance, and accessibility standards
• Advocate for inclusive, bilingual (English / French) design principles and maintain consistency within the design system

What makes you a great fit

• 7–10 years of experience in UX writing, content design, or digital product content roles
• A strong portfolio demonstrating content strategy and writing for digital experiences
• Experience working in agile teams with product and design partners
• Proficiency in English and French is a must
• Familiarity with Figma, Confluence, Jira, and tools like Mural
• Deep understanding of the design process and content’s role within it
• Excellent synthesis, storytelling, and communication skills
• Strong stakeholder management and collaboration abilities
• Curious, strategic, and self-directed — with an eye for continuous improvement

Nice to have

• Experience facilitating design workshops or contributing to content research
• Knowledge of accessibility standards and inclusive design practices
• Experience with complex ecosystems or large-scale digital transformations

Apply now to join a growing design team driving innovation in the digital financial space. You’ll help make banking experiences simpler, clearer, and more human — one word at a time.

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