Senior Staff Technical Writer - Platform Dashboards and Visualizations

Splunk Inc.; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

Splunk Inc. is seeking a Senior Staff Technical Writer to join their collaborative team. The successful candidate will create high-quality documentation for Splunk software, collaborating with engineers and product managers to ensure users can effectively utilize the platform. This role suits individuals with strong technical writing skills and experience in documenting complex software solutions.

Benefits

Equal Opportunity Employer

Support for individuals with disabilities

Qualifications

• 8+ years experience writing documentation for enterprise software.
• Ability to manage priorities in a fast-paced environment.
• Experience with software documented through API endpoints.

Responsibilities

• Write clear documentation for system administrators, developers, and end users.
• Integrate quickly with scrum teams and learn their subject matter.
• Respond to user feedback to improve documentation continuously.

Skills

Clear and accurate documentation writing

Collaboration with technical teams

Problem-solving skills

Education

Degree in Computer Science, Technical Communication or related field

Job description

Senior Staff Technical Writer - Platform Dashboards and VisualizationsSplunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.Role SummaryBring your talent and experience to the Splunk docs team! Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software.Technical writers on our team play a vital role in getting our customers up and running quickly. Our customers manage and develop applications for large-scale Splunk software deployments that are critical to their companies’ success. Splunk technical writers provide concise, unambiguous documentation and UI text that helps these customers manage their systems with confidence. We write for technically-minded system administrators, software developers, and end users.At Splunk, you'll operate in a fast-paced environment and collaborate daily with cross-functional peers and other technical writers. You’ll create web-based documentation and continuously update it with improvements and new features. You'll partner with UI designers to provide clear and consistent in-product text.This position is ideal for a writer who enjoys learning about Splunk product functionality and quickly gaining the technical proficiency needed to contribute independently. You must be collaborative, curious, and persistent with a proactive approach to delivering results. You should have the technical background required to engage directly with software engineers, product managers, and power users of Splunk software. You must be comfortable working in an Agile environment and tracking the work of multiple scrum teams throughout the software development and release cycle.What you'll get to do

• Write clear and accurate documentation and UI text that enables customers to use and manage Splunk software effectively and efficiently. Experience documenting data visualization software and in-product data dashboards is a big plus.
• Create documentation for audiences that include system administrators, software developers, and end users. Your developer-oriented documentation empowers and encourages software developers to adopt our technical framework and build new applications with it.
• Integrate quickly with scrum teams to learn their subject matter and build productive working relationships.
• Discuss technical details and solve problems with engineers, product managers, customer support staff, and customers every day.
• Collaborate with other writers and coordinate on the delivery of shared content using our structured authoring environment.
• Follow an established style guide and work with editors to build the best possible documentation for customers.
• Respond directly to user feedback and integrate user suggestions to continuously improve your documentation.

Must have qualifications

• 8+ years experience writing documentation for sophisticated enterprise software products.
• Ability to manage time and priorities in a dynamic, fast-paced development environment.
• Experience documenting software systems that are configured through API endpoints and extensible frameworks, as well as a GUI.
• Degree in Computer Science, Technical Communication or a related field, or relevant professional experience.
• Samples that showcase your best work.

Nice to have qualificationsWe’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.

• Familiarity with React libraries.
• Familiarity with Javascript/Typescript.
• Familiarity with Javascript/Typescript
• Knowledge of Splunk platform products and how customers use them.

Meet the Products and Technology TeamWant to build security and observability products people love AND work with people as smart (and humble) as you are? Our products and technology team delivers digital resilience at enterprise scale with a self-service Splunk portfolio that offers unified security analytics, full stack observability and real-time visibility of streaming data. Learn more about the team, meet our leaders, and hear from Splunk technologists and engineers at splunk.com/careers/products-and-technology.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Splunk is an Equal Opportunity EmployerSplunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.