NCP Content Developer - Technical Writer

Ciena; Ottawa; Remote; CAD 71,000 - 115,000; Full time

Job summary

Ciena is seeking a Content Developer to join their Product Content Development organization. This role involves creating and maintaining a range of multimedia and web-based technical publications to enhance customer experiences and product documentation. Ideal candidates will possess strong skills in technical writing, Agile practices, and cloud documentation standards.

Benefits

Comprehensive benefits package

Employee Stock Purchase Program

401(K) with company matching

Paid sick leave and vacation time

Discretionary incentive bonus for non-sales roles

Qualifications

• Expert proficiency with Adobe FrameMaker and Adobe Acrobat Pro.
• Experience with DITA authoring and editorial software.
• Experience with Component Content Management Systems.

Responsibilities

• Plan, create, write, edit, and update various technical publications.
• Research and translate technical information into user-friendly documents.
• Collaborate with cross-functional teams to fulfill technical documentation needs.

Skills

Cloud/SaaS documentation practices

Adobe FrameMaker

DITA authoring

Editorial software

Agile development processes

Component Content Management Systems

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Are you a dynamic and versatile Content Developer who will join the Ciena Product Content Development organization?

Can you contribute to the evolution, development, and maintenance of Ciena Technical Publications that are key to the Ciena business?

Do you have an AI-driven efficiency mindset as part of your workflows in a Structured Authoring DITA environment?

Do you thrive on collaborating with brilliant colleagues, inspiring leaders, and a diverse and inclusive global team?

How Will You Contribute:

• Plan, create, write, edit, and update a variety of software/hardware multimedia and web-based customer technical publications (product descriptions, application/platform guides, installation manuals, operation and administration manuals, user guides, API reference guides, etc.) for packet optical and network management products.
• Research and translate technical information into multimedia and web-based documents (including on-product context-sensitive help) for technical and non-technical users in accordance with Ciena documentation and quality assurance standards.
• Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
• Collaborate with cross-functional teams that include senior Product Line Management, Software & Hardware Design, Product Verification, System Network Engineering, Customer Support, and Marketing.
• Create and validate content to ensure customer success and positive Generative AI user experiences and outcomes. Develop and apply innovative methods and automation to improve Ciena AIOps and workflow efficiencies and effectiveness.

The Must Haves:

• Working knowledge of cloud/SaaS offerings and related documentation practices.
• Expert proficiency with Adobe FrameMaker (Structured/XML) and Adobe Acrobat Pro.
• Experience with DITA authoring.
• Experience with editorial software, such as Congree or Acrolinx.
• Experience with Agile development processes such as Scrum and Kanban.
• Experience with Component Content Management Systems (CCMSs) such as Adobe Experience Manager.

Assets:

• Experience with different aspects of telecommunications equipment and networks.
• Experience applying Generative AI use cases and metadata in producing AI-ready content.
• Working proficiency with Microsoft Excel, Word, and PowerPoint.
• Working proficiency with Confluence and Jira project management and collaboration tools.
• Working proficiency with SnagIt, Photoshop, and/or other raster-based graphic creation and editing applications.
• Familiar with Illustrator, Visio, or other SVG creation and editing applications.
• Experience with scripting languages (e.g., Python, PowerShell) for automating documentation, verification, and publication tasks
• Experience working with multicultural and geographically dispersed teams.

The annual pay range for this position is $71,900 - $114,900 CAD.

#LI-WH1

#LI-Remote

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.