User Experience Writer

Photon; Mississauga; On-site; CAD 70,000 - 105,000; Full time

Job summary

Photon is seeking a passionate UX Writer to shape user experiences through clear, user-centered content. You will craft UI copy, microcopy, and error messages in partnership with UX designers, product managers, and researchers.

You will lead content strategies, conduct content audits, and ensure consistency across web and mobile experiences while staying aligned with brand values and accessibility practices.

Qualifications

• Bachelor's degree in English, Journalism, Communications, or related field.
• Proven UX Writer experience with a strong portfolio.
• Excellent writing and editing skills with user-centered focus.
• Understanding of user-centered design principles in content.
• Experience writing for web and mobile UI and microcopy.
• Familiarity with SEO and accessibility practices.

Responsibilities

• Collaborate with UX designers, product managers, and stakeholders to understand user needs and define content requirements.
• Create clear and engaging UI copy, microcopy, and error messages.
• Develop user personas and scenarios to tailor content to different users.
• Conduct content audits to improve consistency and effectiveness across platforms.
• Perform usability testing and gather feedback to refine content strategies.
• Stay updated on content design trends and best practices.

Skills

Writing & editing

User-centered design

Cross-functional collaboration

SEO knowledge

Education

Bachelor's degree in English/Journalism/Communications

Master's degree is a plus

Tools

Design tools

Job description

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. Our current focus and innovation in Digital Hyper expansion TM offers nearly limitless opportunities for career growth. For a brief 1-minute video about us, you can check out https://youtu.be/uJWBWQZEA6o.

Photon is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We bring out the best in each other.

Job Description

We are looking for a passionate and strategic UX Writer who will play a pivotal role in shaping the user experience through well-crafted and user-focused content. As a UX Writer, you will collaborate with cross-functional teams to ensure our digital products are informative, persuasive, and aligned with our brand values.

Responsibilities:

• Collaborate with UX designers, product managers, and stakeholders to understand user needs and define content requirements.
• Create clear and engaging content that guides users through their journeys, including user interface copy, microcopy, and error messages.
• Develop user personas and scenarios to tailor content to different user segments and use cases.
• Conduct content audits and work with teams to improve the consistency and effectiveness of content across platforms.
• Perform content usability testing and gather feedback to refine and optimize content strategies.
• Collaborate with designers to ensure content and design work harmoniously to create a seamless user experience.
• Stay updated on content design trends, industry best practices, and emerging technologies.
• Advocate for user-centered content principles and contribute to a culture of content excellence within the organization.

Qualifications:

• Bachelor's degree in English, Journalism, Communication, or related field. Master's degree is a plus.
• Proven experience as a UX Writer or similar role, with a strong portfolio showcasing impactful content design work.
• Excellent writing and editing skills, with a keen eye for detail and the ability to craft user-centered content.
• Understanding of user-centered design principles and their application to content design.
• Experience creating content for web and mobile applications, including user interfaces and microcopy.
• Proficiency in collaborating with design tools and platforms.
• Strong communication skills to collaborate effectively with cross-functional teams.
• Familiarity with user research methodologies and content usability testing.
• Knowledge of SEO and content optimization principles is a plus.
• Experience with accessibility and inclusive design practices is a bonus.