User-Centric Defence Deployment Lead

Jobtailor; Ottawa; On-site; CAD 110,000 - 150,000; Full time

Job summary

Jobtailor is seeking a delivery-oriented professional to map workflows and frame customer problems in Canadian defence/public sector contexts. You will connect users, product and engineering to drive adoption and measurable impact, with substantial on-site travel to engage frontline users and partner organisations.

The role emphasizes user-centric design, stakeholder management, and the ability to navigate ambiguous, high-stakes environments while delivering value quickly.

Qualifications

• Technical background in programming or related technical field.
• Strong customer-facing communication and stakeholder management.
• Ability to operate independently under pressure.
• Willingness to travel and work on-site with customers.
• Ability to navigate ambiguity and take ownership from day one.
• Comfort engaging with engineers and end users on complex topics.
• Experience in defence or defence technology (ideally).
• Familiarity with Canadian defence/public-sector environments (ideally).
• Experience working with technical products in regulated environments (ideally).
• Existing Right to Work in Canada.
• Security clearance or willingness to undergo Canadian screening.
• Residency in Canada for Reliability or Secret clearance.

Responsibilities

• Map workflows, pain points and operational constraints for Canadian defence and public-sector contexts.
• Identify and frame customer problems aligned with the product vision for Cobalt.
• Collaborate with customers to prioritise high-value problems.
• Design iterative delivery plans to alleviate user pain and demonstrate value quickly.
• Act as the bridge between users, product and engineering to keep solutions aligned with operational realities.
• Continuously refine priorities with customers to ensure adoption and measurable impact.
• Champion a user-centric approach across deployments and the wider company.
• Support on-site implementation, feedback capture and post-deployment iteration.
• Help build understanding of Canadian operational environments, stakeholders and deployment requirements.
• Work closely with product and engineering teams to translate field insight into product direction.
• Lead end-to-end planning and execution of technology implementation with Canadian customers.
• Travel significantly, often in challenging environments, to work with frontline users and partner organisations.

Skills

Programming Skills

Technical Degree

Technology Implementation

Operational Complexity Management

User-Centric Design

Education

Technical Degree

Job description

Jobtailor is seeking a delivery-oriented professional to map workflows and frame customer problems in Canadian defence/public sector contexts. You will connect users, product and engineering to drive adoption and measurable impact, with substantial on-site travel to engage frontline users and partner organisations.

The role emphasizes user-centric design, stakeholder management, and the ability to navigate ambiguous, high-stakes environments while delivering value quickly.