Used Car Sales Expert | Fast-Paced, Customer-Driven

Kaizen Automotive Group; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company‑Wide Appreciation Events

Job summary

Shaw GMC in Calgary, Alberta, is seeking a Sales Associate, Used Car, to deliver an exceptional customer experience and drive used-vehicle sales. You will engage customers on the showroom floor, assess needs, present options, and guide them through the full sales and delivery process.

The role requires strong communication, product knowledge, and the ability to work in a fast-paced environment. Prior automotive or CRM experience is a plus, with opportunities for growth within a family-owned

Qualifications

• Previous sales or customer service experience preferred; automotive industry experience is an asset.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to learn and explain detailed vehicle information, including condition and reconditioning processes.
• Self-motivated, goal-oriented, and comfortable in a fast-paced sales environment.
• Experience with CRM systems and digital sales tools is an advantage.

Responsibilities

• Greet and engage customers promptly, creating a welcoming and professional sales floor experience.
• Conduct needs assessments to understand customer preferences, budget, and lifestyle.
• Present and demonstrate used vehicles, explaining features, condition, history, and value.
• Guide customers through the entire sales process, including test drives, trade-ins, and delivery coordination.
• Maintain knowledge of inventory, reconditioning status, and pricing strategies.
• Use CRM systems to document interactions, schedule follow-ups, manage appointments, and track sales progress.
• Collaborate with Used Car Managers, F&I, Service, and other departments to streamline the customer experience.
• Assist with lot organization, vehicle merchandising, and ensuring inventory is customer-ready.
• Participate in dealership promotions and digital retailing initiatives.
• Complete all required sales documentation accurately and efficiently.

Skills

Sales experience

Customer service

Communication

CRM experience

Driver's license

Tools

CRM systems

Job description

Shaw GMC in Calgary, Alberta, is seeking a Sales Associate, Used Car, to deliver an exceptional customer experience and drive used-vehicle sales. You will engage customers on the showroom floor, assess needs, present options, and guide them through the full sales and delivery process.

The role requires strong communication, product knowledge, and the ability to work in a fast-paced environment. Prior automotive or CRM experience is a plus, with opportunities for growth within a family-owned