Used Car Sales Associate — Flexible Hours & Growth

Kaizen Auto Group; Calgary; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Dental & extended health

Company pension

Paid time off

Life & disability insurance

Employee & family assistance

Vehicle purchase discounts

Paid professional development

Company-wide events

Job summary

Shaw GMC in Calgary, Alberta is seeking a results‑driven Sales Associate, Used Car, to deliver an exceptional customer experience on the showroom floor and lot. You will identify needs, present used vehicles, and guide customers through the full sales and delivery process.

You’ll maintain strong product knowledge, work with departments to streamline the buying journey, and document interactions in the CRM. The role requires strong communication, a valid driver’s license, and flexibility to work

Qualifications

• Previous sales or customer service experience preferred.
• Strong communication and relationship-building skills.
• Valid driver’s license and a clean driving record required.

Responsibilities

• Greet and engage customers promptly in a welcoming and professional sales floor experience.
• Conduct needs assessments to understand customer preferences, budget, and lifestyle.
• Present and demonstrate used vehicles, explaining features, condition, history, and value compared to alternatives.
• Guide customers through the entire sales process, including test drives, trade‑in discussions, and delivery coordination.
• Maintain detailed knowledge of current used vehicle inventory, reconditioning status, and pricing strategies.
• Use CRM systems to document interactions, schedule follow‑ups, manage appointments, and track sales progress.
• Collaborate with Used Car Managers, F&I, Service, and other dealership departments to streamline the customer experience.
• Assist with lot organization, vehicle merchandising, and ensuring inventory is customer ready.
• Participate in dealership sales events, promotions, and digital retailing initiatives.
• Complete all required sales documentation accurately and efficiently.

Skills

Sales experience

CRM experience

Communication skills

Customer service

Tools

CRM systems

Digital sales tools

Job description

Shaw GMC in Calgary, Alberta is seeking a results‑driven Sales Associate, Used Car, to deliver an exceptional customer experience on the showroom floor and lot. You will identify needs, present used vehicles, and guide customers through the full sales and delivery process.

You’ll maintain strong product knowledge, work with departments to streamline the buying journey, and document interactions in the CRM. The role requires strong communication, a valid driver’s license, and flexibility to work