Unit Secretary Temp 6 months

Kaiser Permanente; Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Unit Secretary for a temporary role to support nursing staff and enhance patient experience. This position involves coordinating administrative tasks, managing patient records, and ensuring smooth operations within the Unit. If you are organized, possess strong communication skills, and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values extraordinary customer service and contributes to quality healthcare delivery.

Qualifications

• 1 year experience as a Unit Secretary or equivalent in the last 3 years.
• Ability to communicate effectively in English.

Responsibilities

• Coordinate administrative activities for the nursing Unit.
• Manage patient admissions, discharges, and transfers.
• Provide excellent customer service to patients and staff.

Skills

Customer Service

Electronic Medical Records

Medical Terminology

Communication Skills

Office Equipment Proficiency

Education

High School Diploma or GED

Medical Terminology Certification

Tools

ADT System

PCs and Windows Environment

Job description

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Job Summary

Under direct supervision, this position is responsible for supporting and coordinating the administrative activities of the nursing Unit. May be assigned to cover multiple Units per Medical Center protocol.

Essential Responsibilities

1. Promotes, ensures, and improves customer service to external/internal customers (physicians and staff both on and off the Unit) by demonstrating skills consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
2. Processes, transfers, and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.
3. Answers and appropriately routes internal and external telephone calls.
4. Orders materials and supplies and collects equipment as needed for this Unit.
5. Answers call systems; follows up with the nurse, patient, and/or family as appropriate.
6. Makes follow-up appointments for patients as necessary.
7. In conjunction with the Discharge Coordinator, organizes transfers to other nursing facilities, including printing relevant sections of the patients' charts.
8. Prepares discharge packets and other documents for patients.
9. Coordinates discharge times, contacts family members with pending discharge times, and facilitates timely discharges.
10. Maintains/tracks the Unit's business equipment, including maintaining appropriately charged wireless carts. Arranges for maintenance or repairs.
11. Updates the Unit's census board.
12. Maintains the Minimum Medical Record.
13. Assists Unit personnel with electronic medical records and other systems; may act as the resource for computer-related issues.
14. Acts as the greeter for the Unit, welcoming new patients and families.
15. Initiates Unit downtime procedures when necessary.
16. Communicates with other Units/departments.
17. Supports Environmental Services in data entry into the ADT system on bed status.
18. Provides updates on open beds to management or hospital bed coordinator.
19. Facilitates co-pay collection by communicating with the Admitting Office and family members.
20. Participates in hourly rounding to promote service excellence.
21. Prepares birth certificates and identification bands as needed.
22. Floats to other departments as needed.
23. Performs other duties as assigned, reporting noncompliance, and adhering to applicable laws, regulations, policies, and procedures.

Experience and Qualifications

• One (1) year experience within the last three (3) years as a Unit Secretary or equivalent.
• Working knowledge of PCs, Windows environment, and office equipment.
• Ability to speak, read, and write English clearly and effectively.
• High School diploma or GED required.
• Medical Terminology Certification preferred.

Additional Notes

• Variable work schedule with set shifts.
• This is a temporary position for approximately six (6) months.