Unit Clerk

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services is seeking a Unit Clerk for the Royal Alexandra Hospital Emergency Department. The role supports efficient flow of information among health professionals, patients and families, and performs a range of administrative tasks including reception, chart maintenance, transcription, and scheduling.

You will act as a liaison between interdisciplinary teams and other hospital staff, handling requests, directing visitors, and ensuring confidentiality.

Qualifications

• Completion of Grade 12 or equivalent.
• Completion of an accredited Unit Clerk Course or equivalent training program.
• Experience as a unit clerk within a tertiary care center within the past year.
• Demonstrated respectful communication skills.
• Demonstrated interpersonal collaboration skills.
• Demonstrated strong time management and organizational skills.
• Proficient in computer skills, Connect Care trained, IRequest, etc.

Responsibilities

• Answer and direct phone calls courteously.
• Facilitate communication between the ED and other hospital units and community providers.
• Book service requests and oversee unit transport.
• Reconcile medical records in Connect Care and manage referrals.
• Schedule patient tests and treatments.

Education

Grade 12 or equivalent

Unit Clerk Course

Experience in unit clerk role

Respectful communication

Interpersonal collaboration

Time management

Organizational skills

Connect Care

IRequest

Tools

Connect Care

IRequest

Job description

Your Opportunity

The Unit Clerk functions as a receptionist and clerk for the Royal Alexandra Hospital Emergency Department. It is a dynamic, fast paced position that requires strong time management and communication skills. This position is a coordinator and a central source of information and record keeping relating to the activities, communication and service for patients, their families, and staff. The Unit Clerk acts as a liaison between members of the inter-disciplinary team as well as other hospital and non-hospital staff. Duties of a Unit Clerk include, but are not limited to, answering and directing phone calls in a courteous manner; facilitating communication between the Emergency department and others hospital units and community providers; booking service requests; overseeing unit transport; overseeing lab specimen quality control; reconciling medical records within Connect Care, and overseeing referrals.

Description

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

Classification: Unit ClerkUnion: AUPE GSSUnit and Program: EmergencyPrimary Location: Royal Alexandra HospitalLocation Details: As Per LocationMulti-Site: Not ApplicableFTE: 1.00Posting End Date: 16-OCT-2026Temporary Employee Class: Temp F/T BenefitsDate Available: 26-OCT-2026Temporary End Date: 26-APR-2027Hours per Shift: 7.75Length of Shift in weeks: 6Shifts per cycle: 30Shift Pattern: Days, Evenings, WeekendsDays Off: As Per RotationMinimum Salary: $28.49Maximum Salary: $34.62Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications

• Experience as a unit clerk within a tertiary care center within the past year.
• Demonstrated respectful communication skills.
• Demonstrated interpersonal collaboration skills.
• Demonstrated strong time management and organizational skills.

Preferred Qualifications

• Proficient in computer skills, Connect Care trained, IRequest, etc.