Undercover Retail Loss Prevention Guard - Toronto & GTA

Securiguard Services Ltd.; Toronto; On-site; CAD 75,933,000 - 79,074,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid training and development program

Employee Perks & Scholarship Program

Career learning (SecuriguardUniversity

Job summary

Securiguard Services Ltd. is seeking a Task Force Officer to join our security team in the Toronto area. The role focuses on preventing theft, maintaining safety, and supporting store management during incidents.

You will work discreetly among customers while monitoring for suspicious activity and ensuring compliance with legal procedures. Requirements include a valid Ontario Security Guard license, First Aid & CPR certification, Use of Force training, and at least two years of related

Qualifications

• Valid Ontario Security Guard License and First Aid/CPR certification.
• Use of Force training and experience required.
• Minimum two years of experience in a loss prevention security role, preferably in plain clothes retail loss prevention or supervisory/tactical guard roles with strong customer service.
• Experience deterring shoplifters, processing arrests, and preserving evidence.
• Driver's license with ability to travel between Toronto & GTA; willingness to travel to assigned sites.

Responsibilities

• Detect theft and apprehend individuals within legal guidelines.
• Monitor CCTV systems and conduct premises inspections to prevent security breaches.
• Provide emergency support to store management during incidents (fires, medical emergencies, threats).
• Prepare incident reports detailing arrests and evidence for follow-up.
• Perform additional duties as assigned by leadership.

Skills

Valid Ontario Security Guard License

First Aid & CPR Certification

Use of Force training

Customer service experience

Arrest procedures

Education

Police Foundations, Criminology, or Protection, Security & Investigation asset

Job description

At Securiguard, we strive to make a meaningful impact in our communities by exceeding expectations and fostering a sense of safety. As Canada's leading provider of corporate security services, we are guided by our core values-Respect, Empathy, Accountability, Courtesy, and Honesty-in everything we do, ensuring the well-being of our people, our community, and the environment.

Securiguard is seeking a skilled Task Force Officer to join our elite team. If you're looking to advance your career and gain valuable experience in crime prevention, this is the opportunity for you!

Requirement:

Valid Ontario Security Guard License and First Aid & CPR Certification required.

Use of Force training and experience is mandatory.

Minimum two years of experience in a loss prevention security role, preferably in plain clothes retail loss prevention or minimum two years of experience as a Supervisor/Tactical Guard in a HealthCare, Armed Guard, Respite Shelter, Mall/Retail, Gov't, Campus environment with strong customer service skills and a solid understanding of the Criminal Code of Canada and relevant provincial laws.

In-house retail loss prevention experience is an asset.

Prior experience in identifying and deterring potential shoplifters as needed.

Skilled in apprehending shoplifters, processing arrests, and preserving evidence, including video footage.

Strong ability to assess and execute authorized arrests is essential.

Experience liaising with regular service guards and local law enforcement as required.

Proficient in completing and submitting incident reports to the Resource Protection database and filing online police reports when necessary.

Valid driver's license with the ability to travel between retail locations in Toronto & GTA.

Willingness to work flexible hours and travel across assigned sites as needed.

Background in military, police, or law enforcement is an asset.

Educational background in Police Foundations, Criminology, or Protection, Security & Investigation is an asset

The Day to Day:

Each shift you will make a difference by maintaining the safety and security of the retail environment by conducting surveillance and deterring theft and criminal activity. Working discreetly among customers, you will remain vigilant for any signs of suspicious behavior or unauthorized activity. Your role involves:

• Detecting and apprehending individuals involved in theft or other criminal acts, adhering to legal and procedural guidelines when processing them through the local police service. Additionally, you will collaborate closely with your security team to ensure effective coverage and response to security concerns.
• Regularly monitoring CCTV systems and conducting thorough inspections of the premises are also key responsibilities to help identify and prevent security breaches.
• Provide emergency support to store management and staff during incidents such as fires, medical emergencies, or security threats, prioritizing the safety of all individuals on-site.
• Prepare comprehensive incident reports, documenting arrests, evidence collection, and other critical details for legal or operational follow-up.
• Perform additional duties as assigned by directorial or managerial leadership.

What we offer:

• $26.50 TO $27.50 (with pay progressions based upon performance evaluations)
• Full-Time Permanent
• Comprehensive health benefits
• Paid training and development program
• Employee Perks & Scholarship Program
• Career learning (Through Securiguard University)

Training:

Completion of Use of Force Training and Lawful Subject Restraint, and Crisis Management training are requirements for this role, and also require annual recertification. The training is provided to new employees for this role, along with Securiguard University Orientations courses for skill development.

Disclaimer:

Our recruitment and selection process does not involve the use of artificial intelligence or automated decision-making systems. All applications are assessed by qualified personnel. Candidates who participate in an interview will be notified of the outcome within 45 days. Only applicants whose qualifications meet current or forecasted business needs will be contacted.

Securiguard Services Ltd. ("Securiguard") is committed to ensuring equal access to and participation in employment for persons with disabilities. Securiguard welcomes and encourages applications from persons with disabilities. Upon request, Securiguard will provide accommodation to a job applicant with a disability during all aspects of its recruitment process. If you require accommodation during this process please email: [e-mail]

We are a different kind of employer. To learn more about what it is like to work at Securiguard, visit us at our careers page or on Facebook or Instagram.

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