UI/UX Manager

Aptino, Inc.; Toronto; On-site; CAD 56,826 - 80,934; Part time

Job summary

A leading IT consulting firm in Toronto is seeking a talented UI/UX Manager – Conversation Design Consultant to create intuitive and customer-centric conversational experiences. The ideal candidate has over 5 years of experience in UX design and at least 2 years in conversation design. This consulting role involves collaboration with various teams to enhance engagement through data-driven insights in chatbots and voice interfaces. Competitive compensation is offered for this contract position.

Qualifications

• 5+ years of experience in UX design, user research, or customer experience design.
• 2+ years of experience in conversation design, copywriting, linguistic analysis, or content design.
• Strong understanding of chatbots, voice interfaces, and conversational AI platforms.

Responsibilities

• Design end-to-end conversational experiences for chatbots and voice bots.
• Create conversation scripts, dialog flows, and bot responses aligned with brand voice.
• Analyze customer interaction patterns to improve engagement and usability.

Skills

UX design

User research

Conversation design

Storytelling

Creative writing

Job description

Base pay range

CA$50.00/hr - CA$50.00/hr

Talent Acquisition Specialist with in US IT | Sourcing & Hiring

Job Overview

We are looking for an experienced UI/UX Manager – Conversation Design Consultant to lead the design of AI-driven conversational experiences across chat and voice platforms. This role focuses on creating intuitive, human-like, and customer-centric conversational journeys by combining UX design, storytelling, and data-driven insights.

Key Responsibilities

• Design end-to-end conversational experiences for chatbots and voice bots
• Create conversation scripts, dialog flows, and bot responses aligned with brand voice
• Develop user personas, journey maps, and scenario-based conversations
• Analyze customer interaction patterns to improve engagement and usability
• Apply UI/UX principles to conversational interfaces across multiple channels
• Collaborate with Product, Engineering, QA, and Operations teams for delivery
• Create UX artifacts such as flow diagrams, mockups, and documentation
• Test and refine conversations based on user feedback and performance insights

Required Qualifications

• 5+ years of experience in UX design, user research, or customer experience design
• 2+ years of experience in conversation design, copywriting, linguistic analysis, or content design
• Strong understanding of chatbots, voice interfaces, and conversational AI platforms
• Excellent creative writing and storytelling skills
• Ability to explain design decisions and collaborate with cross-functional teams

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting