Conversational UX Lead (AI Chat & Voice)

Aptino, Inc.; Toronto; On-site; CAD 56,826 - 80,934; Part time

Job summary

A leading IT consulting firm in Toronto is seeking a talented UI/UX Manager – Conversation Design Consultant to create intuitive and customer-centric conversational experiences. The ideal candidate has over 5 years of experience in UX design and at least 2 years in conversation design. This consulting role involves collaboration with various teams to enhance engagement through data-driven insights in chatbots and voice interfaces. Competitive compensation is offered for this contract position.

Qualifications

• 5+ years of experience in UX design, user research, or customer experience design.
• 2+ years of experience in conversation design, copywriting, linguistic analysis, or content design.
• Strong understanding of chatbots, voice interfaces, and conversational AI platforms.

Responsibilities

• Design end-to-end conversational experiences for chatbots and voice bots.
• Create conversation scripts, dialog flows, and bot responses aligned with brand voice.
• Analyze customer interaction patterns to improve engagement and usability.

Skills

UX design

User research

Conversation design

Storytelling

Creative writing

Job description

A leading IT consulting firm in Toronto is seeking a talented UI/UX Manager – Conversation Design Consultant to create intuitive and customer-centric conversational experiences. The ideal candidate has over 5 years of experience in UX design and at least 2 years in conversation design. This consulting role involves collaboration with various teams to enhance engagement through data-driven insights in chatbots and voice interfaces. Competitive compensation is offered for this contract position.