TSS Course Maintenance Specialist (2 Positions Available)

navcanada; Ottawa; Hybrid; CAD 102,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Defined benefit pension plan

Flexible work arrangements

Growth opportunities

Diverse and inclusive workforce

Job summary

NAV CANADA is seeking a TSS Course Maintenance Specialist for a hybrid role based in Canada. The position develops, maintains, validates, and supports simulation-based training products used across NAV CANADA, defining simulator requirements and updating exercises and databases.

The role collaborates with operational stakeholders, instructors, and technology partners to ensure simulators meet training objectives and standards; occasional travel is required.

Qualifications

• 3+ years of design, development, and maintenance of databases or simulation exercises.
• Experience troubleshooting simulation platforms.
• Experience providing technical guidance or training.
• Ability to manage multiple priorities and deliver projects on time.

Responsibilities

• Develop, maintain, execute, and enhance simulation exercises and documentation.
• Coordinate materials to regional training units ensuring standardization.
• Develop operational simulation exercises and requirements.
• Support regional training units in delivery, monitoring, and assessment.
• Test and document new learning technology hardware and software.
• Perform other related duties relevant to training programs.

Skills

Team coordination

Project management

Communication

Negotiation

Education

Secondary school diploma

Tools

Windows

Unix

Job description

TSS Course Maintenance Specialist (2 Positions Available)

Job Category: Operations Training Delivery

Language Requirements: English / Anglais

English is required / L'anglais est requis

Flexible Work Agreement Type: Hybrid / Hybride

Posting End Date: 2026-10-07

Job Grade: ATT-6

Pay Range: $102,083 - $125,443

Job Summary

Reporting to the Manager, ATS Learning Technology, the TSS Course Maintenance Specialist develops, maintains, validates, and supports simulation-based training products and environments used across NAV CANADA. The role is responsible for defining simulator requirements, developing and updating simulation exercises and databases, assessing the impact of operational and technology changes, and conducting validation and acceptance testing to ensure simulators accurately represent operational environments and meet training objectives. Working closely with operational stakeholders, instructors, and technology partners, the Specialist supports simulation delivery, technology implementation, and the continuous improvement of training systems and technology standards.

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities

• Develop, maintain, execute, and enhance simulation exercises and documentation, ensuring standardization and conformance to policies, standards and criteria, Manual of Air Traffic Services (MATS), and Systems Approach to Training.
• Coordinate, prepare, distribute, and support simulation and simulator materials to regional training units, ensuring standardization.
• Recommend and develop operational simulation exercises and requirements for NAV CANADA operational training units in accordance with policies, procedures, standards and criteria.
• Provide support to regional training units in the delivery, monitoring and assessment of simulation training initiatives and simulator support.
• Test and document new learning technology hardware and software.
• Perform other related duties relevant to the operational and technical training programs.

Education

• Successful completion of secondary school or equivalent.

Experience

• 3+ years of varied experience in the design, development and maintenance of databases, simulation exercises, or basic simulator administration functions.
• Experience troubleshooting, resolving, and reporting technical issues related to simulation platforms.
• Experience providing technical guidance or training to others.
• Experience managing multiple priorities and delivering projects on time.

Knowledge

• Strong knowledge of all aspects of the Air Traffic Services system including procedures and techniques and an operating knowledge of all equipment gained through successful completion of formal training courses and experience.
• Strong knowledge of simulator databases including related exercise production and editing files.
• Knowledge of operating systems including Windows and Unix.
• Knowledge of operating characteristics of operational systems and input / output devices.
• Knowledge of airspace, organization and procedures of ATC/FSS operations, including High/Low Level, Terminal, Oceanic, and Arctic units.
• Current knowledge of aircraft performance and airmanship.

Abilities

• Ability to effectively coordinate, schedule, and oversee the work of team members.
• Strong project management skills with a focus on delivering results.
• Excellent negotiation and persuasion abilities to drive outcomes.
• Ability to coach and guide other in a collaborative team environment.
• Ability to communicate effectively both written and verbal.

Personal Suitability

• Strong creative thinking and problem-solving abilities.
• Excellent relationship-building and relationship management.
• Well-developed judgment and influencing capabilities.
• High level of tact and diplomacy in complex situations.
• Leadership skills combined with motivation, dependability, and judgment.

Working conditions

Occasional travel required. This is a hybrid position with a minimum of 3 days per week on site required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candida