TSG Specialist

United Parcel Service Sweden Aktiebolag; Surrey; On-site; CAD 26,000 - 37,000; Full time

Job summary

UPS in Surrey, BC is seeking a Technology Support Analyst to provide users with hardware and software support, coordinate installations, and deploy standardized practices and procedures. The role troubleshoots routine issues and collaborates with staff to support programs and projects.

The position requires a Bachelor's Degree, A+ and Microsoft certification, and Cisco CCENT credentials, with a valid driver’s license and willingness to travel to the U.S. The job is full-time and on-site.

Qualifications

• Bachelor's degree required.
• Certifications include A+ and Microsoft Certified Solutions Associate.
• CCENT Cisco Network Certification desirable.

Responsibilities

• External customer support: Performs Integrations and Installations.
• Assists with Facility Technology Management.
• Fulfills Service Requests.
• Interfaces with Customers, Teams, and Associates.
• Conducts TSG Technical Disaster Recovery Procedures.
• Addresses Customer Requests.

Skills

Strong communication skills

Independent work

Valid driver's license

Willingness to travel to the U.S.

Education

Bachelor's Degree

Tools

A+

Microsoft Certified Solutions Associate

CCENT Cisco Network Certification

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. The employee collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

Job Type: Full-Time Permanent

Work Location: 19088 38TH AVENUE SURREY, BC V3S 0P6Canada

Pay Rate: $22.82/h

Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)

RESPONSIBILITIES

• External customer support: Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

REQUIREMENTS

• Valid driver's license.
• Working car in good condition.
• Willingness and able to travel to other sites on work area
• Technical experience, specifically familiarity with hardware.
• Ability to work independently with minimal supervision.
• Strong communication skills for customer interaction.
• Preferred: Willingness and able to travel to the U.S.

QUALIFICATIONS

• Bachelor's Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.