Trust & Reconciliation Specialist

International Financial Data Services (IFDS); Toronto; On-site; CAD 47,000 - 59,000; Full time

Benefits offered by this job

Total Rewards

Hybrid work environment

Professional development

Inclusive culture

Wellness programs

Community engagement

Job summary

International Financial Data Services (IFDS) in Toronto, Canada, is seeking a Permanent Operations role in Client Experience Operations. The position focuses on daily cash activity reconciliation, fund-related transaction reporting, and collaboration with State Street Bank, custodians, and clients to resolve issues.

The ideal candidate will have knowledge of mutual funds and back-office operations, strong client-facing communication, and a proactive approach to problem solving in a fast-paced

Qualifications

• Knowledge of the mutual fund industry and the administrative back-office.
• Customer satisfaction orientation.
• Tact and diplomacy required in interfacing with clients and highly sensitive issues.

Responsibilities

• Reviews and reconciles cash activity in the trust and commission banks on a daily basis.
• Reconciles commission and dividend transactions, trailer fees, distributions; initiates calculations and prepares letters for reporting to fund custodian and clients.
• Prepares and mails or wires payment cheques.
• Interacts with Operations groups, State Street Bank and other custodian banks, as well as clients and broker/dealers to exchange information and resolve problems.
• Analyzes reports to capture exceptions; researches and resolves issues and open items.
• Uses automated systems to enter cash, transfer and other transactions.
• Maintains appropriate files, records and reports as required.
• Good working knowledge of general accounting principles (reconciliation, posting).
• Solid PC software (Windows, MS Excel and Word) skills.
• Analytical, organizational and problem solving skills.
• Ability to be detail-oriented and work in a fast paced environment.
• Excellent communications skills required in interaction with custodial banks and internal groups.
• Ability to multi-task – adjust to multiple demands, shifting priorities, and ongoing change.
• Takes a logical approach to analyzing problems; researches information and explores alternatives to solve problems.
• Strong organizational skills.
• Prioritization – ability to organize workflow to accomplish multiple and changing priorities.

Skills

Analytical thinking

Detail oriented

Communication skills

Tools

Windows

MS Excel

MS Word

Job description

International Financial Data Services (IFDS) in Toronto, Canada, is seeking a Permanent Operations role in Client Experience Operations. The position focuses on daily cash activity reconciliation, fund-related transaction reporting, and collaboration with State Street Bank, custodians, and clients to resolve issues.

The ideal candidate will have knowledge of mutual funds and back-office operations, strong client-facing communication, and a proactive approach to problem solving in a fast-paced