Truck Service Writer

Southern Industrial & Truck Ltd.; Weyburn; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Southern Industrial & Truck Ltd. in Weyburn is seeking a Truck Service Writer who is motivated, energetic and organized to join our team. The ideal candidate will excel in customer communication, handle work orders and invoicing, and be comfortable using Microsoft Office.

On-the-job training will be provided. Experience in the truck industry is a plus, and teamwork is essential to coordinate repairs and service in a fast-paced shop environment.

Qualifications

• Excellent oral communication skills for dealing with customers over the phone and in person.
• Strong writing skills for writing work orders and invoicing.
• Comfort with computers and Microsoft Office programs.

Responsibilities

• Greet customers
• Identify customer needs by asking diagnostic questions
• Discuss estimated cost of repairs and timeframe of work
• Secure customer agreement for work to be performed
• Maintain good working relationship with shop foreman for scheduling and status of repairs
• Answer service inquiries
• Provide documents for warranty claims to warranty advisor in a timely manner

Skills

Oral communication

Writing skills

Microsoft Office

Teamwork

Customer service

Tools

Microsoft Office

Job description

350 Metheral Way,
Weyburn No. 67, SK S4H 2K7,
Saskatchewan Canada

Southern Industrial & Truck is looking for a Truck Service Writer to join our team. The candidate must be motivated, energetic and organized. He / She must have excellent oral communication skills to deal with customers over the phone and in person as well as strong writing skills for writing work orders and invoicing. The candidate must be comfortable working on computers with Microsoft Office as well as windows programs. Experience in the truck industry and truck terminology would be an asset but is not necessary. Applicant must be able to work well in a team environment. On the job training will be provided.

Responsibilities

• Greet customers
• Identifying customers needs by asking diagnostic questions
• Discussing estimated cost of repairs and maintenance and time frame of work to be done
• Securing customer agreement for work to be performed
• Maintain good working relationship with shop foreman for scheduling and status of repairs
• Answer service inquiries
• Provide documents for warranty claims to warranty advisor in a timely manner

The largest truck parts inventory, competitive pricing & fast delivery

The largest truck parts inventory, competitive pricing & fast delivery Traction is the largest aftermarket truck parts distributor in Canada. We sell parts that will fit any of your trucks: Volvo, International, Western Star, Peterbilt, Kenworth, Mack and Freightliner, as well as many other makes. We carry all of the best brands such as Grote, Truck-Lite, Bendix, Haldex , HD Plus , and hundreds more. At Traction, you’ll find the greatest selection of parts including those sold at Macpek, Fort Garry Industries, Parts for Trucks, FleetBrake and CBS Parts.For your heavy-duty trucks and your trailers, Traction is your one-stop-shop – we have all the parts you’ll need to put your unit back on the road as quickly as possible.