Service Writer

LaPrairie Group of Companies; Grande Prairie; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Relocation assistance

Company accommodations

Professional training and development

Job summary

Northland Fleet Services, part of LaPrairie Group of Companies, seeks a Service Writer in Grande Prairie, AB to create and manage work orders and purchase orders for maintenance and repairs. You’ll coordinate with technicians, track service history, and keep customers informed on repair status and estimates.

The candidate should have experience with light duty equipment, solid computer literacy, and strong organizational skills. High school diploma required; training or certification is a plus.

Qualifications

• Experience with light duty/on-road equipment.
• Prior Service Writing experience preferred.
• Strong computer literacy and documentation skills.
• Excellent organizational, multitasking and time management abilities.
• Ability to communicate effectively with technicians and stakeholders.
• Attention to detail in documentation and recordkeeping.
• Able to work independently and in a team environment.
• High school diploma or equivalent; technical training or certification is an asset.

Responsibilities

• Create and manage work orders and purchase orders for maintenance and repairs on customer and internal units.
• Coordinate with technicians to prioritize tasks based on operational needs and unit availability.
• Track and document service history, parts usage, and labor hours for each unit.
• Communicate and manage with customers regarding repair process, unit status, estimated completion times, and service impacts.
• Monitor parts inventory and initiate/manage orders as needed to support scheduled work.
• Maintain organization of parts room and storage areas.
• Conduct physical inventory counts.
• Communicate with customer’s fleet management companies on approval for repairs and repair order status.
• Ensure all shop supplies are adequately stocked.
• Perform other duties as required.

Skills

Light duty equipment

Service writing

Computer literacy

Organizational skills

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent; technical training or certification is an asset

Tools

Microsoft Office

Job description

Northland Fleet Services, a member of LaPrairie Group of Companies, provides full turnkey fleet management services, for light-duty vehicles and heavy-duty equipment, to customers throughout northern British Columbia.

Northland Fleet Services, located in Grande Prairie, AB, is looking for a Service Writer.

Responsibilities:

• Create and manage work orders and purchase orders for maintenance and repairs on customer and internal units.
• Coordinate with technicians to prioritize tasks based on operational needs and unit availability.
• Track and document service history, parts usage, and labor hours for each unit.
• Communicate and manage with customers regarding repair process, unit status, estimated completion times, and service impacts.
• Monitor parts inventory and initiate/manage orders as needed to support scheduled work.
• Maintain organization of parts room and storage areas
• Conduct physical inventory counts.
• Communicate with customer’s fleet management companies on approval for repairs and repair order status.
• Ensure all shop supplies are adequately stocked.
• Perform other duties as required.

Preferred Skills and Education:

• Experience with light duty/on-road equipment.
• Prior Service Writing experience preferred.
• Working knowledge of internal systems such as engines, hydraulics, HVAC, and electrical components.
• Excellent computer literacy.
• Strong organizational, multitask and time management skills.
• Ability to communicate effectively with technicians, supervisors, and internal stakeholders.
• Attention to detail in documentation and recordkeeping.
• Able to work independently and in team environment.
• High school diploma or equivalent; technical training or certification is an asset.

Northland Fleet Services provides Industry-leading compensation and benefits, relocation assistance or company accommodations, professional training and development opportunities.