Service Writer (Evening Shift)

Maxim; Winnipeg; Hybrid; CAD 30,000 - 39,000; Full time

Benefits offered by this job

RRSP plan with company match

Educational assistance plan

Opportunities for advancement

Strong team environment

Support of a national company

Job summary

Maxim Truck and Trailer in Winnipeg is hiring a Service Writer at the Head Office to provide frontline customer service during the repair process, liaise between shop and customer, and help maintain long-term relationships. Hours are Monday to Friday 3:30 PM–12:00 AM.

Responsibilities include intake, updates on quotes, warranty checks, and order reviews.

Qualifications

• 1 to 2 years of experience in the automotive or Heavy-Duty industry.
• Experience in medium/heavy duty truck (or related) industry is an asset
• Customer service experience at an internal or external level is required
• Technical product knowledge is preferred
• Strong customer service focus & ability to build relationships
• A team player that takes initiative and proves a good work ethic
• Possess strong listening, problem solving and decision making skills
• Basic computer experience: MS Word, Internet, email, keyboarding, data entry
• Organized, sets and meets priorities
• Strong attention to detail
• Ability to work with interruptions

Responsibilities

• Processing customer requests, with a focus on internal customers.
• Performing unit intake process, including checking for previous repairs and warranties.
• Providing updates to customers and maintaining communication on quotes or additional work.
• Performing new unit check-in and starting authorization files for repairs.
• Reviewing internal repair orders for completeness and accuracy

Skills

Customer service

Listening skills

Problem solving

Decision making

Team player

MS Word

Data entry

Organization

Attention to detail

Multitasking

Relationship building

Tools

MS Word

Job description

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Maxim Truck and Trailer 1860 Brookside Blvd.
Centreport (Winnipeg), MB R4B 0A7

Maxim Truck and Trailer is currently seeking to fill an Service Writer position at the Head Office located in Winnipeg. The successful incumbent will provide customer service to our customers. This includes unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Maxim.

Hours: Monday to Friday 3:30 PM - 12:00 AM midnight

Responsibilities:

• Processing customer requests, with a focus on enternal customers. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
• Preforming unit intake process, which includes checking for previous repairs and checking for warranties.
• Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
• Performing new unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.
• Reviewing internal repair orders to ensure complete and accurate information.

Requirements:

• 1 to 2 years of experience in the automotive or Heavy-Duty industry
• Experience in medium/heavy duty truck (or related) industry is an asset
• Customer service experience at an internal or external level is required
• Technical product knowledge is preferred
• Strong customer service focus & ability to build relationships
• A team player that takes initiative and proves a good work ethic
• Possess strong listening, problem solving and decision making skills
• Basic computer experience: MS Word, Internet, email, keyboarding, data entry
• Organized, sets and meets priorities
• Strong attention to detail
• Ability to work with interruptions

Why choose Maxim?

• A competitive hourly wage
• RRSP plan with company match
• Educational assistance plan
• Opportunities for advancement
• Strong team environment
• Support of a national company

More about us:

We provide quality transportation equipment, parts, and service to our customers.Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 16 locations from Vancouver to Montreal.We are proud to be a Canadian company with approximately 450 employees in business for over 40 years.

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