Service Writer (Evening Shift)NEW!!!

Maxim Truck and Trailer; Winnipeg; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Health (drug card)

Dental & vision

RRSP plan with company match

Educational assistance plan

Apprenticeship training supported

Employee referral bonuses

Opportunities for advancement

Strong team environment

National company support

Job summary

Maxim Truck and Trailer is seeking a Service Writer for the evening shift at our Winnipeg head office. The role focuses on coordinating between customers and shop to ensure efficient repairs and lasting relationships.

The successful candidate will handle intake, updates on quotes, and documentation, with 1–2 years in automotive or heavy-duty settings and strong customer service skills. Evening hours run 3:30 PM–12:00 AM, Monday through Friday.

Qualifications

• 1-2 years of experience in automotive or heavy-duty industry.
• Experience in medium/heavy-duty truck industry is a plus.
• Customer service experience is required.
• Technical product knowledge is a plus.

Responsibilities

• Process internal customer requests and maintain clear communications between customer and shop.
• Perform unit intake and verify warranties and prior repairs.
• Provide updates to customers on quotes or required work.
• Record damages during new unit check-in and obtain driver authorization for repairs.
• Review repair orders for completeness and accuracy.

Skills

Customer service

Listening

Problem solving

Decision making

Basic computer skills

Organization

Attention to detail

Ability to work with interruptions

Team player

Initiative

Technical product knowledge

Tools

MS Word

Internet

Email

Keyboarding

Data entry

Job description

Service Writer (Evening Shift)

August 18, 2026

Department

Service

Location

Winnipeg, MB

Job Type

Full Time

Description

Maxim Truck and Trailer 1860 Brookside Blvd. Centreport (Winnipeg), MB R4B 0A7 Maxim Truck and Trailer is currently seeking to fill an Service Writer position at the Head Office located in Winnipeg. The successful incumbent will provide customer service to our internal customers. This includes unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Maxim.

Hours

Monday to Friday 3:30 PM - 12:00 AM midnight

Responsibilities

• Processing customer requests, with a focus on internal customers. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
• Preforming unit intake process, which includes checking for previous repairs and checking for warranties.
• Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
• Performing new unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.
• Reviewing internal repair orders to ensure complete and accurate information.

Requirements

• 1 to 2 years of experience in the automotive or Heavy-Duty industry
• Experience in medium/heavy duty truck (or related) industry is an asset
• Customer service experience at an internal or external level is required
• Technical product knowledge is preferred
• Strong customer service focus & ability to build relationships
• A team player that takes initiative and proves a good work ethic
• Possess strong listening, problem solving and decision making skills
• Basic computer experience: MS Word, Internet, email, keyboarding, data entry
• Organized, sets and meets priorities
• Strong attention to detail
• Ability to work with interruptions

Why choose Maxim?

• A competitive hourly wage
• Group benefits including health (drug card), dental & vision
• RRSP plan with company match
• Educational assistance plan
• Apprenticeship training supported
• Employee referral $$ bonuses
• Opportunities for advancement
• Strong team environment
• Support of a national company

More About Us

We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 16 locations from Vancouver to Montreal. We are proud to be a Canadian company with approximately 450 employees in business for over 40 years.