Treats Shift Supervisor

KITH; Vancouver; On-site; CAD 52,000 - 56,000; Full time

Job summary

The Kith – Treats shift supervisor in Vancouver supports the Shop Manager in daily operations, leads the team, and ensures high standards of customer service, merchandising, and profitability. This on-site role requires flexible availability including evenings and weekends, and involves managing customer needs and resolving complaints to maintain a positive store environment.

As part of a growing brand, you will help drive sales, oversee product displays, and uphold food safety and store

Qualifications

• 1–2 years of management experience in a customer-facing role.
• 1+ years of Food & Beverage experience.
• Valid Food Handler Certificate and Smart Serve Certificate.
• Able to perform business math and multi-task.

Responsibilities

• Guides processes and completes work based on management direction for store areas.
• Acts as the Manager on Duty for assigned shifts.
• Collaborates with Retail Leadership to align Retail and Treats teams.
• Ensures consistency of operational processes and execution.
• Maintains store cleanliness and equipment hygiene.
• Supports management to achieve performance goals and SOPs.
• Drives customer satisfaction and business efficiencies.
• Executes store initiatives and communicates priorities.

Skills

People management

Customer service

Communication

Multi-tasking

Business math

Education

Food Handler Certificate

Smart Serve Certificate

Job description

ABOUT THE ROLELocation: Vancouver storeStatus: Full TimeCompensation: $25.00-$27.00/hr + Tip(s)Position Summary: The Kith - Treats Shift Supervisor assists the Shop Manager in planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Shift Supervisor is also expected to maintain store standards and conditions and foster a positive environment. Ensuring customers’ needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability.RESPONSIBILITIESPrimary Responsibilities:Guides processes and completes work based on management direction for functional areas within the store.Acts as the Manager on Duty for assigned shifts.In the absence of the Shop Manager, communicate & partner with Retail Leadership to ensure complete alignment between the Retail and Treats teams.Ensures the consistency of operational processes and execution.Adhere to all Kith and Kith – Treats Policies and ensure compliance by all team members as well.Oversee and participate in the cleaning and maintaining of industrial kitchen equipment.Assists the management team to achieve performance goals and execute standard operating procedures.Supports the store management to ensure work tasks are completed in a timely and efficient manner.Executes initiatives designed to drive customer satisfaction and business efficiencies.Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities, and business metrics.Acts based upon the direction from the Shop Manager and collaborates effectively with employees.Guides work activities during the day, inclusive of before and after normal store operating hours, when a manager may not be present.Assist the restaurant’s management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.Special Projects/Tasks:Helps in auditing overall cleanliness and hygienic standards of store front, food prep, and storage areas to ensure compliance with any Food Safety Laws & Requirements.Assist in the execution of any in-store or off-site activations.REQUIREMENTSAvailability:Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.Licenses/Certificates:Valid Food Handler Certificate/License is required.Valid Smart Serve Certificate/License is required.Experience:1-2 years of management experience in a customer-facing role1+ years of Food & Beverage experienceSkills/Abilities:Ability to perform business mathAbility to multi-taskEfficient communicationAbility to lift and move 30lbs.Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.Ability to stand and walk for prolonged periods of time.WHO YOU AREProfessional Characteristics:Customer-Service centricEfficient and effective communicatorOrganizedPersonal Characteristics:Responsible & reliableA people-personWHO WE AREEstablished in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.