Operations Associate

Kith Toronto ULC; Vancouver; On-site; CAD 29,000 - 32,000; Full time

Job summary

Kith Vancouver is seeking an Operations Associate to manage product flow from central delivery to the sales floor. You’ll work with the Operations team to keep the store running efficiently, serve customers, and uphold store policies.

This role supports the back of house and ensures merchandise is organized and available on the floor. Ideal candidates have 1–2 years in retail operations, are comfortable with basic computer tasks, and can multi-task in a fast-paced environment.

Qualifications

• 1–2 years in retail operations
• 1+ years in a retail/apparel environment is a plus
• Basic computer skills and time management abilities

Responsibilities

• Partner with Store Leadership to streamline the product cycle.
• Follow SOPs to ensure product is available for clients.
• Ensure tasks are completed efficiently and accurately.
• Provide a friendly environment to clients.
• Work with sales-floor team to deliver products promptly.
• Assist in maintaining a clean and safe workspace.
• Complete tasks before/after store hours.
• Adhere to company policies and procedures.
• Deliver exceptional in-store customer service.
• Demonstrate product knowledge and store policies.

Skills

Customer service

Team collaboration

Flexibility

Multi-tasking

Computer skills

Tools

POS systems

Job description

ABOUT THE ROLE

Location: Vancouver store Status: Full Time or Part Time Compensation: $21.00 - $23.00/hr + Commission(s)*

Position Summary

The Kith Operations Associate is responsible for the flow of merchandise from the central point of delivery to the retail sales floor. The Operations Associate works on a team lead by the Operations Management team. They are a part of the backbone that keeps the retail store operating at an operationally efficient and effective capacity. They are the gatekeepers of the back house, product organization and upkeep.

RESPONSIBILITIES

• Partner with Store Leadership to execute tasks that streamline the product cycle.
• Follow Standard Operating Procedures to ensure product is readily available for clients.
• Ensure assigned tasks are completed in an efficient and accurate manner.
• Provide a friendly and welcoming environment to both our external and internal clients.
• Consistently work with the sales-floor team to ensure customers are receiving product in a timely manner.
• Assist in Operations Management in maintaining a clean and safe workspace.
• Executing any necessary assigned tasks before or after regular store operating hours.
• Ensure adherence to all company policy and procedures.
• Promote and maintain an environment that is sharply focused on consistently delivering exceptional, positive, in-store customer service.
• Display expert product knowledge of product, company history, company policies and store/company strategies
• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

SPECIAL PROJECTS

• Participate and assist in Physical Inventories as required by the business.
• Assist Merchandising team during visual initiatives as required by the business.

REQUIREMENTS

• Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
• Experience: 1-2 years working in a retail operations position 1+ years in a retail/apparel environment is a plus
• Skills/Abilities: Basic computer skills Efficient time management skills Ability to multi-task and manage multiple projects at once Efficient communication with customers, peers, or Direct-Reports Ability to meet the physical requirements of the job Ability to lift and move 11.34 kilos. Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools. Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

• Professional Characteristics: Team-Player Supportive Self-starter Goal oriented
• Personal Characteristics: Organized Communicative Reliable & trustworthy

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi-faceted lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in-house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full-service restaurants in select locations. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the Kith’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators, including Coca-Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others. In addition to his role at Kith, Fieg also serves as the first-ever Creative Director of the New York Knicks, and the Chairman of the Board of The Kinnect Foundation, Kith’s in-house non-profit, which is devoted to creating positive change through education, community and social impact.