Treats Shift Supervisor

Kith Canada Cafe Inc; Vancouver; On-site; CAD 34,000 - 37,000; Full time

Job summary

Kith Canada Cafe Inc in Vancouver is seeking a Shift Supervisor to assist the Shop Manager in daily operations, lead the team, and drive customer service and sales. The Role carries full-time hours, with a compensation of $25.00-$27.00/hr plus tips and a fast-paced foodservice environment.

The ideal candidate will have 1-2 years of management and Food & Beverage experience, valid Food Handler and Smart Serve certificates, and the ability to multi-task and communicate effectively on the floor and

Qualifications

• Availability to work evenings, overnights, weekends and holidays.
• Valid Food Handler Certificate/License required.
• Valid Smart Serve Certificate/License required.
• 1–2 years of management experience in a customer-facing role.
• 1+ years of Food & Beverage experience.

Responsibilities

• Acts as Manager on Duty for assigned shifts.
• Coordinate with Retail Leadership to align Retail and Treats teams.
• Adhere to policies and ensure compliance by all team members.
• Oversee cleaning and maintenance of kitchen equipment.
• Support management to achieve performance goals and SOPs.
• Execute initiatives to drive customer satisfaction and efficiency.

Skills

Customer service

Team leadership

Multi-tasking

Communication

Retail operations

Ability to lift 30lbs

Job description

ABOUT THE ROLE

Location: Vancouver store Status: Full Time Compensation: $25.00-$27.00/hr + Tip(s)

Position Summary: The Kith - Treats Shift Supervisor assists the Shop Manager in planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Shift Supervisor is also expected to maintain store standards and conditions and foster a positive environment. Ensuring customers’ needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability.

RESPONSIBILITIES

Primary Responsibilities:

• Guides processes and completes work based on management direction for functional areas within the store.
• Acts as the Manager on Duty for assigned shifts.
• In the absence of the Shop Manager, communicate & partner with Retail Leadership to ensure complete alignment between the Retail and Treats teams.
• Ensures the consistency of operational processes and execution.
• Adhere to all Kith and Kith - Treats Policies and ensure compliance by all team members as well.
• Oversee and participate in the cleaning and maintaining of industrial kitchen equipment.
• Assists the management team to achieve performance goals and execute standard operating procedures.
• Supports the store management to ensure work tasks are completed in a timely and efficient manner.
• Executes initiatives designed to drive customer satisfaction and business efficiencies.
• Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities, and business metrics.
• Acts based upon the direction from the Shop Manager and collaborates effectively with employees.
• Guides work activities during the day, inclusive of before and after normal store operating hours, when a manager may not be present.
• Assist the restaurant’s management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.

Special Projects/Tasks:

• Helps in auditing overall cleanliness and hygienic standards of store front, food prep, and storage areas to ensure compliance with any Food Safety Laws & Requirements.
• Assist in the execution of any in-store or off-site activations.

REQUIREMENTS

• Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
• Licenses/Certificates: Valid Food Handler Certificate/License is required. Valid Smart Serve Certificate/License is required.
• Experience: 1-2 years of management experience in a customer-facing role 1+ years of Food & Beverage experience.
• Skills/Abilities: Ability to perform business math Ability to multi-task Efficient communication Ability to lift and move 30lbs. Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools. Ability to stand and walk for prolonged periods of time.
• WHO YOU ARE Professional Characteristics: Customer-Service centric Efficient and effective communicator Organized Personal Characteristics: Responsible & reliable A people-person

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process. All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi-faceted lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in-house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full-service restaurants in select locations. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the Kith’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators, including Coca-Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others. In addition to his role at Kith, Fieg also serves as the first-ever Creative Director of the New York Knicks, and the Chairman of the Board of The Kinnect Foundation, Kith’s in-house non-profit, which is devoted to creating positive change through education, community and social impact.