Client Advisor

Kith Toronto ULC; Vancouver; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Commission

Job summary

Kith Vancouver is hiring a Client Advisor to enhance the in-store experience across luxury apparel and footwear. You will greet clients, share product knowledge, and drive sales through exceptional service in a fast-paced environment.

Open to flexible full-time or part-time schedules, you will collaborate with management, maintain brand standards, and participate in after-sales communication to build lasting client relationships. Compensation includes hourly pay plus commission opportunities.

Qualifications

• 3+ years in a retail sales role.
• 3+ years in customer service preferred.
• 1+ year in apparel, footwear, or luxury goods preferred.

Responsibilities

• Greet, assist, and provide best-in-class customer service.
• Foster relationships with clients through after-sale communication.
• Display product knowledge and brand history.
• Collaborate with management to execute brand initiatives.
• Maintain a visually appealing sales floor and brand standards.
• Support housekeeping and operational tasks as needed.

Skills

Retail sales

Customer service

Luxury goods

Job description

ABOUT THE ROLE

Location: KITH Vancouver

Status: Full-time/ Part-time

Compensation: $21.00/ $23.00 hr + Commission(s)

Position Summary: The Kith Client Advisor is a very important piece of the client’s in-store experience as well as the overall operations of the store. Through best-in-class service, the Client Advisor ensures customers have a consistent, genuine, and quality experience while in our store(s). Acting as a brand ambassador, the Client Advisor plays a key role in helping create and maintain an organic and enjoyable overall customer experience. By providing authentic and curated after-sale communication, the Client Advisor seeks to foster and grow client relations to drive sales. The Client Advisor supports company and management initiatives/direction, while always adhering to the brand’s policies and procedures. Client Advisors are scheduled to flex schedules and hours are given based on the needs of the business.

RESPONSIBILITIES

Primary Responsibilities

• Greet, assist, and provide best-in-class customer service to all Kith clients & customers.
• Foster and maintain relationships with clients through professional, friendly, and efficient after-sale communication.
• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
• Continuously partner with the Management team regarding individual goals as well as overall business.
• Partner with the Management team to efficiently execute action plans and brand initiatives.
• Assist in ensuring completion and accuracy of any/all operational task(s), as business needs.
• Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
• Properly communicate sell-through, to ensure product availability.
• Always ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks

• Aid during any Visual initiatives, as needed.
• Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.

REQUIREMENTS

Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience

• 3+ year(s) in a retail sales position.
• 3+ year(s) in customer service roles, preferred but not required.
• 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.

Skills/Abilities

• Efficient time management skills
• Ability to multi-task and manage multiple projects at once
• Standing and walking for prolonged periods of time.
• Ability to lift and move 11.34 kgs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics

• Strong communicator
• Team-player
• Self-starter
• Adaptive and resourceful

Personal Characteristics

• Personable and welcoming
• Energetic
• Consistent positive energy

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling.

Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi-faceted lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in-house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full-service restaurants in select locations.

Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the Kith’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for.

Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators, including Coca-Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others. In addition to his role at Kith, Fieg also serves as the first-ever Creative Director of the New York Knicks, and the Chairman of the Board of The Kinnect Foundation, Kith’s in‑house non‑profit, which is devoted to creating positive change through education, community and social impact.