Client Advisor

KITH; Vancouver; On-site; CAD 29,000 - 32,000; Full time

Job summary

Kith Vancouver is seeking a Client Advisor to elevate the in-store experience through exceptional service and brand-aligned selling. You will act as a brand ambassador, building genuine client relationships and guiding after-sale communications to drive sales in a fast-paced luxury retail setting.

The role requires open, flexible availability including evenings, weekends, and holidays, with a focus on maintaining brand standards and delivering a consistently premium client experience.

Qualifications

• 3+ year(s) in a retail sales position.
• 3+ year(s) in customer service roles, preferred but not required.
• 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.

Responsibilities

• Greet, assist, and provide best-in-class customer service to all Kith clients & customers.
• Foster and maintain relationships with clients through professional, friendly, and efficient after-sale communication.
• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
• Continuously partner with the Management team regarding individual goals as well as overall business.
• Partner with Management to efficiently execute action plans and brand initiatives.
• Assist in ensuring completion and accuracy of any/all operational task(s), as business needs.
• Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
• Properly communicate sell-through, to ensure product availability.
• Always ensure adherence to all company policy and procedures, including scheduling needs of the business.

Skills

Efficient time management

Multi-tasking

Standing and walking for long periods

Lifting up to 11.34 kgs

Retail operations tasks

Team player

Job description

Status

Full-time/ Part-time

Compensation

$21.00/ $23.00 hr + Commission(s)

Location

KITH Vancouver

Position Summary

The Kith Client Advisor is a very important piece of the client’s in-store experience as well as the overall operations of the store. Through best-in-class service, the Client Advisor ensures customers have a consistent, genuine, and quality experience while in our store(s). Acting as a brand ambassador, the Client Advisor plays a key role in helping create and maintain an organic and enjoyable overall customer experience. By providing authentic and curated after-sale communication, the Client Advisor seeks to foster and grow client relations to drive sales. The Client Advisor supports company and management initiatives/direction, while always adhering to the brand’s policies and procedures. Client Advisors are scheduled to flex schedules and hours are given based on the needs of the business.

Responsibilities

• Greet, assist, and provide best-in-class customer service to all Kith clients & customers.
• Foster and maintain relationships with clients through professional, friendly, and efficient after-sale communication.
• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
• Continuously partner with the Management team regarding individual goals as well as overall business.
• Partner with the Management team to efficiently execute action plans and brand initiatives.
• Assist in ensuring completion and accuracy of any/all operational task(s), as business needs.
• Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
• Properly communicate sell-through, to ensure product availability.
• Always ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks

• Aid during any Visual initiatives, as needed.
• Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.

Requirements

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience

• 3+ year(s) in a retail sales position.
• 3+ year(s) in customer service roles, preferred but not required.
• 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.

Skills/Abilities

• Efficient time management skills
• Ability to multi-task and manage multiple projects at once
• Standing and walking for prolonged periods of time.
• Ability to lift and move 11.34 kgs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.

Professional Characteristics

• Strong communicator
• Team-player
• Self-starter
• Adaptive and resourceful

Personal Characteristics

• Personable and welcoming
• Energetic
• Consistent positive energy

Who We Are

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children's apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.