Treatment Coordinator - Thornhill Dental

Baim Institute; Vaughan; Hybrid; CAD 34,000 - 41,000; Full time

Job summary

Thornhill Dental is seeking a treatment/scheduling coordinator to act as the main patient liaison, explain treatment plans, and coordinate appointments with the dental team.

The role requires previous clinical experience and strong customer service skills, with proficiency in dental software and a commitment to high-quality patient care.

Qualifications

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• Knowledge and understanding of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options
• Support treatment planning by coordinating appointments and follow-ups with the dental team
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care
• Uphold privacy, ethical, and regulatory standards in all patient interactions

Skills

Customer service

Treatment coordination

Appointment scheduling

Tools

Dental software

Job description

Get to Know Us:

Thornhill Dental is a welcoming, patient-focused practice committed to providing personalized, high-quality dental care for patients of all ages. Our team strives to create a comfortable experience while building lasting relationships and helping every patient maintain a healthy, confident smile.

Schedule:Full-Time

Monday: 7:30am - 5:00pm

Tuesday: 9:00am - 6:30pm

Wednesday: 9:00am - 6:30pm

Thursday: 9:00am - 6:30pm

Friday: 9:00am - 2:00pm

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Treatment Coordinator position is$25-$30/hourdepending on skills, experience, and location.

Please note that this is a replacementjob opening.

Your Role:

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options
• Support treatment planning by coordinating appointments and follow-ups with the dental team
• Present treatment costs, collect payments, process insurance claims, andassistwith payment plans
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care
• Maintainaccuratepatient records and ensure smooth scheduling tooptimizechair time
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care
• Uphold privacy, ethical, and regulatory standards in all patient interactions

About You:

• Previousclinicalexperience as a Treatment/Scheduling Coordinatorisrequired
• Knowledge and understanding ofdental treatment plans and ability to educate patientsisrequired
• Experience with dental software programs isrequired
• Strongcustomerserviceexperience