Treatment Coordinator & Receptionist - Shelburne Smile Centre

Shelburne Smile Centre; Shelburne; Hybrid; CAD 37,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee Assistance Program

Job summary

Shelburne Smile Centre seeks a dedicated Treatment Coordinator to guide patients from consultation through treatment, explaining plan options and financing with empathy. You will coordinate appointments, liaise with clinical and administrative teams, and ensure a seamless patient journey focused on comfort and clarity.

In a patient-centered environment, you’ll build trust, manage records, and uphold privacy standards while supporting a collaborative dental team and contributing to practice

Qualifications

• Experience coordinating patient care and explaining treatment options.
• Knowledge of dental treatment plans and ability to educate patients.
• Proficient with dental software and scheduling workflows.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Customer service

Communication

Coordinating appointments

Education

Dental Assisting Certification

Tools

Dental software

Job description

Get to Know Us:

At Shelburne Smile Centre, we are committed to providing exceptional, personalized dental care in a welcoming and patient-focused environment. Our team takes pride in building lasting relationships with our patients and helping individuals and families achieve healthy, confident smiles. We believe in creating a positive experience at every visit by combining quality dental care with compassion, professionalism, and genuine attention to each patient’s needs.

As a Treatment Coordinator, you will play an important role in helping patients understand and feel confident about their recommended treatment. You will work closely with our clinical and administrative teams to coordinate care, explain treatment plans and financial options, answer patient questions, and ensure a seamless experience from consultation through treatment. We are looking for a compassionate, organized, and personable individual who enjoys connecting with people and is passionate about making a meaningful difference in the patient experience.

Schedule:Full-Time

Monday 11am-8pm

Tuesday 9am-5pm

Wednesday 9am-5pm

Thursday 8am-5pm

Fridays 9am-5pm

Alternating Saturdays 9am-2pm

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms

• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Treatment Coordinator position is$27-$30/hourdepending on skills, experience, and location.

Please note that this is areplacementjob opening.

Your Role:

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options

• Support treatment planning by coordinating appointments and follow-ups with the dental team

• Present treatment costs, collect payments, process insurance claims, andassistwith payment plans

• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care

• Maintainaccuratepatient records and ensure smooth scheduling tooptimizechair time

• Collaborate with clinical and administrative staff to deliver seamless, high-quality care

• Uphold privacy, ethical, and regulatory standards in all patient interactions

About You:

• Previousclinicalexperience as a Treatment/Scheduling Coordinatorisrequired

• Previous Dental Assisting experience is required

• Knowledge and understanding ofdental treatment plans and ability to educate patientsisrequired

• Experience with dental software programs isrequired

• Strongcustomerserviceexperience