Dental Assistant/Treatment Coordinator - Rideau Dental Centre

Rideau Dental; Ottawa; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee Assistance Program

Job summary

Rideau Dental in Ottawa is seeking a Treatment/Scheduling Coordinator to guide patients through treatment plans, costs, and financing options. The role coordinates with the dental team to schedule care and ensure smooth operations.

The ideal candidate has NDAEB certification, prior dental assisting experience, and strong customer service skills, with proficiency in dental software and patient education.

Qualifications

• Clinical experience as Treatment/Scheduling Coordinator is required.
• NDAEB certification is required.
• Previous Dental Assisting experience is required.
• Knowledge of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Clinical experience

Dental software

Customer service

Education & patient education

Scheduling coordination

Communication

Team collaboration

Education

NDAEB certification

Dental assisting experience

Tools

Dental software programs

Job description

Get to Know Us:

At Rideau Dental, we know that a great practice is built on the strength of its people. Located in the heart of Ottawa, our team has built a reputation for excellence in dentistry and a workplace culture where collaboration, respect, and growth are at the forefront.

We combine modern dentistry with a patient-first approach, ensuring every visit is comfortable, personalized, and delivered with care. Behind the scenes, our team works together in a supportive and encouraging environment where everyone’s contributions are valued. Whetheryou’rejust starting out or looking to take the next step in your career,you’llfind opportunities for mentorship, continuing education, and professional development.

Joining Rideau Dental means becoming part of a practice that invests in its people. Here,you’llenjoy a welcoming team, the chance to make a real impact on patients’ lives, and the ability to grow your career in an environment whereyou’reappreciated and supported every step of the way.

Schedule:

Monday to Friday 8:00am - 4:00pm

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms

• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Treatment Coordinator position is$29-$32/hour depending on skills, experience, and location.

Please note that this is areplacementjob opening.

Your Role:

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options

• Support treatment planning by coordinating appointments and follow-ups with the dental team

• Present treatment costs, collect payments, process insurance claims, andassistwith payment plans

• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care

• Maintainaccuratepatient records and ensure smooth scheduling tooptimizechair time

• Collaborate with clinical and administrative staff to deliver seamless, high-quality care

• Uphold privacy, ethical, and regulatory standards in all patient interactions

About You:

• Previousclinicalexperience as a Treatment/Scheduling Coordinatorisrequired

• NDAEB certification is required

• Previous Dental Assisting experience is required

• Knowledge and understanding ofdental treatment plans and ability to educate patientsisrequired

• Experience with dental software programs isrequired

• Strongcustomerserviceexperience

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by‑case basis.