Treatment Coordinator - Ainslie Street Dental

Dental Corporation of America (DCA); Cambridge; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Ainslie Street Dental is seeking a Treatment Coordinator to guide patients through their treatment journey, coordinate appointments, and support acceptance through clear, compassionate communication. You will work in a patient-centered, modern practice focused on comfort and clinical excellence.

The role emphasizes explaining treatment plans, coordinating with the dental team, handling costs and financing, and building strong patient relationships to ensure optimal care and follow-up.

Qualifications

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• Knowledge and understanding of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience.

Responsibilities

• Serve as the main contact for patients, explaining treatment plans, costs, and financing options.
• Coordinate appointments and follow-ups with the dental team.
• Present costs, collect payments, process insurance claims, and assist with payment plans.
• Build patient relationships to encourage treatment acceptance and retention.
• Maintain accurate patient records and optimize chair time scheduling.
• Collaborate with staff to deliver seamless care.
• Uphold privacy, ethical, and regulatory standards in patient interactions.

Skills

Customer service

Patient communication

Scheduling coordination

Treatment plan explanations

Tools

Dental software

Job description

Get to Know Us:

At Ainslie Street Dental, we provide patient-centered care in a modern, collaborative environment, offering a full range of dental services with a strong focus on comfort, efficiency, and clinical excellence. Our team is dedicated to creating a seamless, supportive experience for every patient through clear communication, personalized service, and well-organized workflows.

As a Treatment Coordinator, you’ll play an essential role in guiding patients through their treatment journey, helping them understand their recommended care, coordinating appointments, and supporting treatment acceptance through clear communication and compassionate service. We value professionalism, organization, and a patient-first approach, and offer a respectful, team-oriented workplace where you can grow your skills and contribute to an exceptional patient experience.

Schedule:

Monday - Thursday: 9.00am - 5.00pm
Friday: 8.00am - 2.00pm

What Sets Us Apart:

• Grow Without Limits: We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms


• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program


• Build Your Career with Us: Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth


• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Treatment Coordinator position is$25-$30/hourdepending on skills, experience, and location.

Please note that this is areplacementjob opening.

Your Role:

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options


• Support treatment planning by coordinating appointments and follow-ups with the dental team


• Present treatment costs, collect payments, process insurance claims, andassistwith payment plans


• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care


• Maintainaccuratepatient records and ensure smooth scheduling tooptimizechair time


• Collaborate with clinical and administrative staff to deliver seamless, high-quality care


• Uphold privacy, ethical, and regulatory standards in all patient interactions

About You:

• Previousclinicalexperience as a Treatment/Scheduling Coordinatorisrequired


• Knowledge and understanding ofdental treatment plans and ability to educate patientsisrequired


• Experience with dental software programs isrequired


• Strongcustomerserviceexperience

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.