Treatment Coordinator - Bankers Hall Dental

Your Calgary Invisalign; Calgary; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

RRSP matching

Competitive compensation

EFAP

Career development

Social & CE events

Work-life balance

Modern technology access

Job summary

Bankers Hall Dental in Calgary is seeking an Administrator to ensure smooth front-office operations, including appointment scheduling, patient communications, and billing. You will manage recalls, maintain patient records, process referrals, and support a patient-centered team with empathy and efficiency.

The role requires at least 1 year of administrative experience, with a clinical background considered an asset and experience using dental software.

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background considered an asset.
• Experience with Dental software.

Responsibilities

• Make a positive and lasting impression on patients from arrival to departure.
• Optimize the appointment schedule with a full day and minimal gaps.
• Manage patient calls and inquiries including appointments, confirmations, and amendments.
• Handle cancellations and objections to keep patients scheduled.
• Bill patients at exit, process insurance, and respond to fee inquiries.
• Manage recall system and maintain the patient database.
• Process referral letters and other patient correspondence.
• Manage and file patient records and charts.
• Demonstrate active listening and empathy in communication.

Skills

Administrative experience

Dental software experience

Customer service

Tools

Dental software

Job description

Get To Know Us:

At Bankers Hall Dental our mission is to provide a superior level of comprehensive dentistry to our patients by utilizing the latest technologies. We take pride in providing dental treatments that are comfortable, effective, and precise!

Our general dental office and team offer a variety of general dental services including orthodontics, Invisalign, TMJ muscle-related discomfort, sleep, and breathing disorders, advanced bite restoration, and implant restoration. We also offer Botox for cosmetic and therapeutic treatments.

We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorpnetwork, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Schedule:

• Monday - Tuesday 9:00am - 5:45pm
• Wednesday - Thursday 7:00am - 3:30pm

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.