Treatment Coordinator - Aurora Orthodontics

Corus Orthodontists; Aurora; On-site; CAD 39,000 - 44,000; Full time

Benefits offered by this job

Extended health coverage

Health spending account

Employee assistance program

Complimentary orthodontic treatment

Uniform allowance

Job summary

Corus Orthodontists in Aurora, ON is seeking an experienced Orthodontic Treatment Coordinator to join our established team. This replacement role focuses on guiding new patients through consultations, explaining treatment options, and presenting fees and financing with professionalism.

You will collaborate with clinical and administrative colleagues to ensure a seamless patient experience, manage records, verify insurance benefits, and support practice growth while enjoying a 32-hour work week

Qualifications

• Minimum 1 year of experience in an orthodontic office.
• Experience as Treatment Coordinator or related role.
• Strong communication and professional demeanor.
• Ability to explain treatment options and financing clearly.
• Organized with attention to detail and teamwork.

Responsibilities

• Welcome and guide new patients through consultations and treatment options.
• Explain treatment recommendations and present fees and financing options.
• Verify insurance benefits and assist with related inquiries.
• Prepare professional correspondence and maintain patient records.
• Collaborate with clinical and administrative teams to ensure a seamless patient experience.
• Support growth initiatives, community outreach, and patient retention activities.

Skills

Orthodontic experience

Communication skills

Administrative skills

Multitasking

Tools

Dental practice software

CRM software

Job description

At Corus, you'll enjoy the close-knit culture of a local practice with the opportunities, support, and career growth of a leading orthodontic network.

Are you passionate about creating exceptional patient experiences? Aurora Orthodontics is seeking a seasoned, professional, and highly motivated Orthodontic Treatment Coordinator to join our well-established practice in Aurora, ON. This is a replacement position within our established orthodontic team.

This is not an entry-level position. We are looking for an experienced orthodontic professional who can immediately contribute to the continued growth of our practice while enhancing the exceptional team culture we have worked hard to build.

CDA Level II's & Hygienists with prior orthodontic experience and are looking to transition to an administrator role are encouraged to apply!

What Sets Us Apart

At Aurora Orthodontics, we're more than an orthodontic practice'we're a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package with an expected wage of $28-32/hr, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.
• Work-Life Balance: Enjoy a 32-hour work week, 4 days per week. The working hours are between 8:30 am to 6pm.

How You'll Make An Impact

As the first point of contact for many new patients, the Treatment Coordinator plays a pivotal role in helping patients and families understand their treatment options, feel confident in their decisions, and begin their orthodontic journey with trust, clarity, and excitement.

• Welcome and guide new patients through their orthodontic consultation experience.
• Review and clearly explain orthodontic treatment recommendations presented by the doctor.
• Present treatment fees, financing options, and payment arrangements with confidence and professionalism.
• Build trust and rapport with patients and families from their first interaction onward.
• Assist with diagnostic records, photographs, and patient documentation as needed.
• Verify insurance benefits and support insurance-related inquiries.
• Prepare professional correspondence, reports, and patient communications.
• Maintain accurate and up-to-date patient records.
• Follow up with prospective patients to support treatment decisions and case acceptance.
• Communicate professionally with patients, families, referring dentists, specialists, and healthcare partners.
• Collaborate closely with clinical and administrative teams to ensure a seamless and exceptional patient experience.
• Support practice growth and patient retention initiatives, including community outreach, referral-building activities, patient appreciation events, school and community partnerships, and local sponsorship or engagement efforts.
• Assist with additional administrative, marketing, and operational projects as required.

The Teammate We're Looking For

• Minimum 1 year of experience working in an orthodontic office.
• Previous experience as a Treatment Coordinator, Orthodontic Assistant, Orthodontic Administrator, Dental Hygienist, or similar orthodontic role.
• Strong understanding of orthodontic treatment and terminology.
• Exceptional verbal and written communication skills.
• Professional, confident, and compassionate demeanor.
• Strong organizational and time-management skills with the ability to multitask in a busy environment.
• Comfortable discussing treatment fees, financing options, and payment arrangements.
• Strong computer skills with the ability to quickly learn new software and systems.
• Ability to work independently while contributing positively to a collaborative team environment.

Ready to join a team that values excellence, integrity, and community?

#CAD

At Corus Orthodontists, we're building a workplace where everyone feels welcomed, valued, and free to be themselves. We're proud to be an equal opportunity employer and believe that diverse perspectives make us stronger. If we connect with you about your application, please let us know if you need any accommodations—we'll be glad to support you.