Travel Services Consultant

CAA Club Group; Vaughan; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Holistic wellness program

Education reimbursement program

Travel incentives and discounts

Recognition programs

Defined contribution plan and spending

Job summary

CAA Club Group is seeking a Travel Consultant for a hybrid role in Thornhill. You will deliver worldwide travel services to Members and non-Members, maintain accurate client records, and follow up consistently to ensure satisfaction.

No prior experience is required beyond a passion for travel; training will be provided. The position supports flexible work hours and offers opportunities in a trusted, member-based organization.

Qualifications

• 2-3 years customer service and sales experience.
• Post-secondary education in Travel and Tourism is a strong asset.
• TICO certification or working towards completion is preferred.
• Excellent communication skills both written and oral.
• Willing to work call centre hours and have good organizational skills.

Responsibilities

• Provide exceptional worldwide travel services to Members and non-Members.
• Maintain client records up to date and follow up with clients regularly.
• Support sales via customer service excellence and cross-selling opportunities.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Call centre operations

Education

Post-secondary education in Travel and Tourism

TICO certification

Tools

Sabre

Job description

Career Opportunities: Travel Consultant (Hybrid) (8706)

Requisition ID8706-Posted10/20/2026-Travel Call Centre-Travel Call Centre (SCO)-THORNHILL-Contact Centre-CAA Club Group-Entry-Level-0 - 10%-Full Time- Job Location (country) (1) - Job Location (region) (1)

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience.

We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do:

As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients.

This is a great opportunity for experienced Travel Agents, new grads, or anyone looking to kickstart their career in travel. No previous experience necessary, just a passion for travel, customer service and sales, we will provide training!

Hiring for February 2027

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as wellas the specific position’s business line, scope and level. Candidates with salary expectations outside of therange are encouraged to apply.

Who You Are:

• 2-3 years customer service and sales experience
• Prior Travel Agency experience is an asset, but not required
• TICO certification completion or working towards/ willing to complete
• Excellent communication skills both written and oral
• Excellent organizational skills
• Available to work call centre operation hours - Monday-Friday 8:30am-8pm, Saturday & Sunday 9am-4:30pm
• Familiarity with Sabre system is a definite asset
• Post-secondary education in Travel and Tourism, or related field is a strong asset

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.