Member Services Consultant (Don Mills, FT)

Echelon 56; Toronto; Hybrid; CAD 39,000 - 47,000; Full time

Job summary

CAA Club Group in Toronto, ON is hiring a Member Service Consultant to deliver exceptional experiences to our Members. In this role, you would sell Memberships and merchandise while assisting guests at our store.

You will also handle car rental bookings, capture passport photos, issue International Driving Permits, and explain Travel Insurance options. The total compensation is guided by the applicable collective agreement.

Qualifications

• 2-3 years customer service and sales experience in a retail environment.
• Excellent communication skills both written and oral.
• TICO certification completion or working towards/willing to complete.
• Available to work flexible store operation hours.
• Post-secondary education in Travel and Tourism, or related field is a strong asset.

Responsibilities

• Sell Memberships and merchandise to Members.
• Make car rental reservations, take passport photos, issue International Driving Permits and educate Travel Insurance options.

Skills

Customer service

Sales experience

Communication skills

Education

TICO certification

Post-secondary education in Travel and Tourism

Job description

Date: Oct 8, 2026

Location: Toronto, ON, CA, M3C 0H9

Salary Range: Starting at $43,102.00 CAD

Position Type: Existing position

About Us

At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

Join our growing team where everyone belongs!

What you will do:

As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise.

You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

Total compensation for this role will be determined by the terms and schedules under the applicable collective agreement.

Who You Are:

• 2-3 years customer service and sales experience in a retail environment
• Excellent communication skills both written and oral
• TICO certification completion or working towards/ willing to complete
• Available to work flexible store operation hours
• Post-secondary education in Travel and Tourism, or related field is a strong asset

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.