Travel Product Specialist (15-month Contract FT)

CAA Club Group; Vaughan; On-site; CAD 70,000 - 100,000; Full time

Job summary

CAA Club Group is seeking a Travel Product Manager to drive planning and execution of CCG Travel Expos and consumer events. You will gather monthly travel partner offers and ensure timely posting to CCG websites, while maintaining daily news content and weekly travel updates for Manitoba.

The role requires a post-secondary degree in travel and tourism or equivalent, with 3+ years in travel product management or supplier relations. TICO certification is preferred or willing to complete.

Qualifications

• 3+ years in travel product management or supplier relations management.
• TICO certification or willingness to complete.
• Experience in travel retail or travel industry customer service is a plus.

Responsibilities

• Plan, coordinate and execute CCG Travel Expos and consumer events.
• Gather travel partner offers monthly and post to CCG websites.
• Manage Daily News content submissions and weekly Manitoba travel updates.
• Maintain Travel Product content on myCCG with updates and page content changes.
• Develop supplier sales incentive material and coordinate internal communications and progress tracking.
• Document partner activities and provide monthly summaries to manager.
• Liaise with Travel Partners for reports, payments and escalations.
• Support manager with supplier communications and business documentation.

Skills

Travel product management

Supplier relations management

GDS systems

Travel CRM systems

Microsoft Office

Education

Post-secondary Degree or Diploma, Travel and Tourism preferred

Tools

GDS systems

Travel CRM

Microsoft Office

Job description

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travelis a member of the CAA Club Group of Companies.

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travelis a member of the CAA Club Group of Companies.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! Join our growing team where everyone belongs!

Position Details

What You Will Do

• Play a key role in the planning, coordination, and execution of CCG Travel Expos and consumer events.
• Gather Travel Partner limited time offers monthly and work with Travel Marketing to have them posted to CCG websites.
• Responsible for Daily News content submission and weekly Manitoba travel updates.
• Assist with the management of Travel Product content on myCCG, including document updates, uploads and page content updates.
• Development of supplier sales incentive material, incentive launches and internal communications and progress tracking.
• Documentation collaborative travel partner activities and provide monthly summary to manager.
• Liaise with Travel Partners for purpose of report gathering, invoice payments and minor service escalations.
• Assist manager with supplier contact and business document administration.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post Secondary Degree or Diploma, Travel and Tourism preferred or equivalent combination of education and experience
• Minimum 3 years travel product management or supplier relations management experience
• TICO certified or willing to complete
• Previous Travel Retail an/or travel industry customer service experience is an asset
• Working knowledge of GDS systems, Travel CRM’s and travel industry accounting practices is an asset
• Intermediate knowledge of Microsoft Office applications
• Familiarity with CAA supplier travel resources (including online supplier booking engines and promotions applications) and understanding of the benefits of CAA products & services would is an asset

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.