Travel Agent

CAA Club Group; Brandon; On-site; CAD 36,000 - 48,000; Full time

Job summary

CAA Club Group in Brandon, MB is seeking a full-time Travel Agent to sell travel products, counsel members, and create accurate passenger records on-site. You will handle bookings for domestic and international travel, issue tickets, and maintain member files with a focus on customer service.

Requirements include post-secondary education in Travel Counselling, CITC/CTC accreditation or enrollment, and at least 3 years of agent experience; strong knowledge of Windows and Office is desired.

Qualifications

• Post-secondary education in Travel Counselling.
• Enrolment or accreditation as CITC or CTC.
• Minimum 3 years of Travel Consultant experience.
• Proficiency with Windows and Office applications.

Responsibilities

• Utilizes Connections methods to counsel members and sell travel products by phone or in person.
• Make recommendations on travel planning to optimize trips and cost.
• Sell travel products including air, rail, cruise, tour, insurance, hotels and car rentals.
• Promote CAA memberships and related products and benefits.
• Research requests, quote fares/schedules, issue tickets, and prepare travel documents.
• Create passenger records and maintain member travel files in CRS and CRM systems.
• Handle payments, refunds, and ticket changes; resolve client complaints.
• Maintain a positive attitude toward CCG products and initiatives.

Education

Graduate of Post Secondary Education Program in Travel Counselling

CITC or CTC accreditation/enrolment

Tools

Microsoft Windows

Microsoft Office

Job description

Career Opportunities: Full-Time Travel Agent (Brandon, Manitoba) (8641)

Requisition ID8641-Posted10/04/2026-Travel Brandon-Retail (MB)-BRANDON-Retail-CAA Club Group-Mid-Career-0 - 10%-Full Time- Job Location (country) (1) - Job Location (region) (1)

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

• Utilizes the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services.
• Makes recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience.
• Sells all travel products including domestic and international air, train, cruise, tour, CAAexclusive group departures, travel insurance, hotel, and car reservations
• Promotes CAA memberships and all CAA products, services, and benefits
• Support all CAA/AAA preferred partnerships and marketing initiatives
• Research client request, quotes fares and schedules, issues tickets, and prepares all required travel related documents and applications.
• Advises client of product terms and conditions.
• Creates accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation.
• Establishes and maintains member's travel files, accepts and processes payments, refunds, lost tickets, and documents.
• Displays a positive attitude towards CCG product, services, and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Participates in the resolution of client complaints.
• Performs other job-related duties as assigned
• Role is full-time on site in the Brandon, Manitoba location

Who You Are:

• Graduate of Post Secondary Education Program in Travel Counselling.
• Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC).
• Three (3) years of experience in a Travel Consultant (Agent) position.
• Working knowledge of Microsoft Windows and Microsoft Office applications.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodationin accordance withall applicable Provincial Human Rights and Accessibility Legislation.CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.If you requirean accommodation, pleasenotify usand we will work with you to meet your needs.