Trauma-Informed Medical Office Assistant, EMR

First Nations Health Authority; Ladysmith; On-site; CAD 61,000 - 83,000; Full time

Benefits offered by this job

Municipal Pension plan with employer 9

3 weeks vacation + 5 personal days + 1

5 cultural days per year

Health Benefits & Spending Account

Job summary

The First Nations Health Authority in Esquimalt, BC, is seeking a Medical Office Assistant to support day-to-day operations, serve as the front-line between community members and the interdisciplinary health care team, and coordinate through the EMR.

The role requires 3–5 years in a medical practice, EMR experience, and an MOA certificate is an asset. The position is full-time, on-site with travel to spoke sites, offered as a term through 2027 with potential permanent placement.

Qualifications

• MOA Certificate Program from a recognized college would be an asset.
• 3 to 5 years’ experience in a medical practice with advanced knowledge in encounter coding, data and administrative processes, human resource management principles and practices, and current scheduling practices.
• Experience with EMR is required.

Responsibilities

• Provides administrative support for day-to-day operations of the Centre and serves as primary contact between community members and the care team.
• Coordinates staff, resources, and client care activities through the EMR in alignment with program workflows.
• Ensures trauma-informed, culturally safe delivery of administrative services and supports timely access to care.

Skills

Medical Terminology

MSP Billing Practices

EMR knowledge

Communication

Confidentiality

De-escalation

Education

MOA Certificate

Tools

EMR

Microsoft Suite

Zoom

Job description

The First Nations Health Authority in Esquimalt, BC, is seeking a Medical Office Assistant to support day-to-day operations, serve as the front-line between community members and the interdisciplinary health care team, and coordinate through the EMR.

The role requires 3–5 years in a medical practice, EMR experience, and an MOA certificate is an asset. The position is full-time, on-site with travel to spoke sites, offered as a term through 2027 with potential permanent placement.