Transportation Ops & Customer Service Coordinator

XTL Transport Inc.; Vaudreuil-Dorion; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

100% employer-paid benefits after 3 m

Group RRSP with employer contributions

Competitive salary

Job summary

XTL Transport Inc. in Vaudreuil-Dorion, Quebec is seeking a Customer Service & Operations Coordinator to join our Operations team.

This full-time, on-site role focuses on coordinating cross-border and domestic deliveries, maintaining clear communication, and ensuring customer satisfaction through proactive problem-solving. The ideal candidate is bilingual in French and English, with at least 2 years in trucking or transportation customer service, and experience with dispatch systems.

Qualifications

• Minimum 2 years of customer service in trucking or transportation.
• Excellent command of French and English (bilingual).
• Familiar with dispatch systems; able to learn new technologies quickly.

Responsibilities

• Gather and analyze customer requirements to understand expectations, priorities and delivery constraints.
• Coordinate deliveries and freight transfers between branches to meet customer needs.
• Maintain clear and proactive communication with customers, branch locations, and internal teams.
• Track orders and deliveries, manage issues, and communicate changes to customers.
• Collaborate with departments to tailor solutions for customer requests.
• Ensure every delivery meets agreed expectations and supports positive customer experience.
• Monitor and process operational emails in real time and manage dispatch operations.
• Communicate effectively with drivers regarding deliveries and HOS compliance.
• Provide timely updates to customers and resolve issues as they arise.
• Utilize a Transportation Management System; AS400 is an asset.

Skills

Bilingual FR/EN

Customer service

Dispatch systems

Attention to detail

Time management

Tools

AS400

Job description

XTL Transport Inc. in Vaudreuil-Dorion, Quebec is seeking a Customer Service & Operations Coordinator to join our Operations team.

This full-time, on-site role focuses on coordinating cross-border and domestic deliveries, maintaining clear communication, and ensuring customer satisfaction through proactive problem-solving. The ideal candidate is bilingual in French and English, with at least 2 years in trucking or transportation customer service, and experience with dispatch systems.